If you can't view your iTunes Extras

Get help when you can't view or play iTunes Extras while watching a movie that you bought from the iTunes Store.

Blue iTunes Extras badge


Movies with iTunes Extras have this badge on the item's product page on the iTunes Store. You can watch iTunes Extras with an Internet connection.

 

For iTunes Extras to display on an iPhone, iPad, or iPod touch, use your device in landscape mode.

iTunes Extras aren't available in certain countries and regions. Learn about what's available in your country or region.

Make sure that you have a strong Internet connection

Connect your device to a Wi-Fi network and try again. If you're using an iPhone or iPad with a cellular connection, make sure that cellular data is turned on for the TV or Videos app in Settings.

Check to see if the movie has iTunes Extras

Not all movies come with iTunes Extras. To see if a movie that you bought has iTunes Extras, find it in your Purchases1 on your iPhone, iPad, or iPod touch, or in your iTunes Library on a Mac or PC. If a movie has iTunes Extras, you'll see an iTunes Extras badge on the movie's details page in the iTunes Store or to the right of the movie's title in your Library.

If you didn't buy the high definition (HD) version of the movie, it won't have iTunes Extras. Learn about switching between SD and HD.

If you rented the movie, it also won't have iTunes Extras.


Update your software

Make sure that you have the latest versions of iOStvOS, and iTunes.

 

Get more help

If you still can't view your iTunes Extras, you can report a problem with your purchase.

If you bought the movie before July 10, 2014

If you bought a movie with iTunes Extras before July 10, 2014, you might also be able to download a version of the original iTunes Extras (if available) from the iTunes Store on a Mac or PC with iTunes.

When you download iTunes Extras, they appear as a separate item in your Library.

 

To view your Purchases on your iOS device, open the iTunes Store app. Then, on your iPhone or iPod touch, tap More > Purchased > Movies. On your iPad, tap Purchased > Movies. Tap a movie to go its details page.

Published Date:Mon Apr 30 15:17:55 GMT 2018