If you service or replace a device enrolled in Apple School Manager or Apple Business Manager
Learn how servicing or replacing devices and computers works with Apple School Manager or Apple Business Manager.
This article is for system administrators. For details about managing repairs with Apple Business Essentials, use the Apple Business Essentials user guide.
Prepare your device for service
Before you send in or bring in your device for service, unassign it from your MDM server in Apple School Manager or unassign it from your MDM server in Apple Business Manager. If you don't unassign the device, it might be returned to you without being repaired or replaced. You can reassign a device to your MDM server after it has been repaired.
Activation Lock must also be turned off prior to submitting a repair request. For devices enrolled in Apple School Manager or Apple Business Manager, follow the steps in the user guide:
Reassign your device after replacement
If Apple or an Apple Authorized Service Provider replaces an iPhone, iPad, iPod touch, Apple TV, Apple Watch, or Apple Vision Pro enrolled in Apple School Manager or Apple Business Manager, the replacement will usually appear in Apple School Manager or Apple Business Manager within 2 hours. You can then assign the replacement to your MDM server.
