About SMS phone number verification for AppleCare in Canada and the U.S.

Learn how AppleCare uses SMS phone number verification to help verify ownership of a phone number in some support cases. This article applies to Canada and the United States.

Terms and Conditions

In some cases, Apple might ask to send an SMS verification code to your phone number on file. The Apple employee helping you with your case will send a unique code to your phone. When you get it, please read it back to the employee.

This message will be free. You'll receive one message per request.

SMS Verification isn't available or needed for most support cases. An Apple employee will offer it to you when it's appropriate.

About your privacy

Your privacy is important to Apple. You can view our privacy policy at apple.com/privacy. You can also review our Terms of Use at apple.com/legal/terms/site.html.

Carriers that can use SMS verification

SMS delivery of verification codes currently works in these countries and regions with these wireless carriers:

Canada

  • Aliant Mobility
  • Bell Mobility
  • Fido
  • Mobilicity
  • MTS
  • NortherTel Mobility
  • Rogers Wireless
  • SaskTel Mobility
  • Télébec Mobilité
  • TELUS Mobility
  • Vidéotron
  • Virgin Mobile Canada
  • WIND Mobile

United States

  • AT&T
  • Boost Mobile
  • Cricket
  • Sprint
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless
  • Virgin Mobile USA

Opting out of receiving SMS verification codes

To not receive the SMS verification code, simply decline the offer of performing SMS verification when prompted by AppleCare.

United States

If you did not register your phone number with your Apple ID or provide your phone number to an AppleCare employee, you can text STOP to 48369 to prevent further messages from being sent to you. Texting HELP to 48369 will give you additional information.

Canada

If you did not register your phone number with your Apple ID or provide your phone number to an AppleCare employee, you can text STOP to 58369 to prevent further messages from being sent to you. Texting HELP to 58369 will give you additional information.

Learn more

For more information, contact AppleCare at www.apple.com/support/contact.

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