Transfer your AppleCare plan

If you paid for your AppleCare plan in full and want to sell or give away your Apple device, you can also transfer the ownership of your AppleCare plan. If you pay for your AppleCare plan on a monthly basis, it's linked to your Apple ID for billing purposes and can't be transferred to a new Apple ID.

When we replace your device instead of repairing it, we’ll automatically transfer your plan to your new device. If transfer of coverage isn’t possible, we’ll offer other options.

Here’s what you need

  • The AppleCare agreement number. Sign in to My Support and look under the device.
  • The serial number of the device your AppleCare plan currently covers
  • The new device’s serial number
  • Your original sales receipt for your AppleCare plan and both devices

If you're transferring your AppleCare plan to another person, we also need to know if you bought the device from Apple or a reseller and the new owner’s name and address.

Check your coverage

After you have your documents, check your coverage and review the terms and conditions to see if you can transfer the coverage of your AppleCare Protection Plan or AppleCare+

If you have AppleCare+ with Theft and Loss, check your Insurance Documents for more information.

Submit your request

If your country or region allows transfer of your AppleCare plan, contact us to start the process. Choose how to reach us:

  • Contact us online
  • Call Apple support and say “I need help with an AppleCare product transfer.”
  • Send a letter through the mail and include the following:
    • The AppleCare agreement number
    • Copies of all sales receipts
    • The serial number for your Apple device
    • Your telephone number, email and mailing address
       

United States and Canada:
Apple Inc. 
ATTN: Agreement Administration 
MS: 217-AC 
2511 Laguna Blvd
Elk Grove, CA 95758
USA

Japan:
Zip Code: 106-6140
Apple Mail Center
Roppongi Hills
6-10-1, Roppongi
Minato-ku, Tokyo, Japan

All other regions:

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