Understand the cancellation and refund guidelines
If you need a refund for an AppleCare product, such as the AppleCare Protection Plan, start by reviewing the guidelines and finding the information that Apple will need.
If you cancel within 30 days of purchasing your AppleCare product, you'll get a full refund less the value of any service already provided.
If you cancel more than 30 days after purchasing your AppleCare product, you'll get a pro rata refund based on the percentage of unexpired AppleCare product coverage less the value of any service already provided. You can find the cancellation fee in the AppleCare product Terms and Conditions.
The guidelines may vary in your region, so read the Terms and Conditions specific to your product and country.
Gather the required information
- The AppleCare product number from the Proof of Coverage certificate
- The original sales receipt
- The serial number of the Apple hardware covered by the AppleCare product
Contact AppleCare Agreement Administration
To talk to an Advisor about your refund request, tell the Advisor you need help with an AppleCare product refund and you do not need technical support, then provide the AppleCare product number, information from the original sales receipt, and the serial number of the covered hardware. You may not need to provide the original sales receipt if both the AppleCare product and the covered hardware were purchased directly from Apple.