If you don‘t see your AppleCare plan under your agreements

When you register an AppleCare Protection Plan, you should see it listed under your AppleCare agreements. If you you don't see your plan, learn what to do.

If you buy an AppleCare Protection Plan individually in a store, you need to register it in order to see it online. If you buy your Apple device and AppleCare Protection Plan at the same time, we automatically register it for you. We also automatically register AppleCare+ plans, so you don't need to.

When your AppleCare Protection Plan is registered, Apple will have your device, coverage information, and contact information on file. So when you contact Apple for service or support, we can access your information and address your issue.

Look for your AppleCare Protection Plan online

To find your AppleCare Protection Plan online, follow these steps:

  1. Sign in with your Apple ID and password.
  2. Look for your AppleCare plan under your AppleCare agreements.

If you don't see your plan, it might not be registered or it might be registered under another Apple ID. If you have multiple Apple IDs, use these steps to see if it's registered under another one:

  1. Sign out of your current Apple ID.
  2. Sign back in with another Apple ID and password.
  3. Look for your AppleCare plan.

If you have only one Apple ID and still don't see your AppleCare Protection Plan when you sign in to your Apple ID, you might need to register your plan. Learn what to do.

Get help

If you see an AppleCare plan listed under an Apple ID that you don’t want to use anymore, contact us to consolidate your device and AppleCare plans under your preferred Apple ID.

Here’s what you’ll need when you contact us:

  • The AppleCare agreement registration number
  • The serial number of your Apple device
  • Your preferred Apple ID and any Apple IDs that you don't want to use
  • The receipt for your Apple device and AppleCare plan

If you don’t find your device when you sign in to your Apple ID, you might have multiple Apple IDs and not realize it. Go to your Apple ID account page and click Forgot Apple ID or password. When asked to enter your Apple ID, click Forgot Apple ID. If you still need help, contact Apple Support.

If you see your AppleCare Protection Plan with incorrect information, you can update it online.

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