You don't always need a Support PIN (personal identification number). But if Apple Support needs to verify your identity, we might ask you to generate one.
- Sign in to your Apple ID account page.
- In the bottom-left of the screen, click Support PIN.
- Click Generate Pin from the pop-up window.
Your PIN is generated instantly and will appear in the pop-up window. You'll also see how long the PIN is valid. When prompted, give the four-digit PIN to the Apple Support Advisor you're working with.
You can use the PIN you generate only one time.