Mac OS X v10.6.3: Diagnostic and usage data collection

Learn about diagnostic and usage data collection in Mac OS X v10.6.3.

This article has been archived and is no longer updated by Apple.

Apple would like your help improving the quality and performance of its products and services. With Mac OS X v10.6.3 and later, Mac OS X can automatically collect diagnostic and usage information from your Mac and send it to Apple for analysis. The information is sent only with your explicit consent, and is submitted anonymously to Apple.

You can choose to send these reports automatically or manually if one of these diagnostic events occurs:

  • An application quits unexpectedly

  • You choose to force an application to quit

  • A system error occurs that requires you to restart your computer

Diagnostic and usage reports may include the following information:

  • Details about application or system not responding, application unexpectedly quitting, or kernel panics

  • Information about events on your computer (for example, whether a certain function, such as waking your computer, was successful or not)

  • Usage information (for example, data about how you use Apple and third-party software, hardware, and services)

All reports will contain your computer’s hardware and software specifications, including information about devices connected to your computer and the versions of the operating system and applications you’re using on your computer. You can enhance diagnostic reports by adding additional comments describing your actions when the issue occurred. When the diagnostic dialog appears, simply click the disclosure triangle and enter your comments in the provided field.

Anonymous reporting

All diagnostic and usage information is collected and sent to Apple anonymously. None of the information submitted identifies you personally.

Reporting options

You may specify any one of the following options for information collection:

  • Automatic reporting
  • No reporting
  • Ask each time

You’ll be offered the opportunity to select a collection method when you encounter an unexpected application termination, force an application to quit, or are required to restart your computer.

  • To select automatic reporting: When prompted, select "Don’t ask me again," and then click Agree. If you set up automatic reporting, diagnostic and usage information will be periodically sent to Apple anonymously. Automatic reporting of diagnostic and usage information is off by default. You must provide your consent before automatic collection can begin.
  • To select no reporting: When prompted, select "Don’t ask me again," and then click Disagree. No reports will be sent to Apple.
  • To select ask each time: When prompted, deselect "Don't ask me again". You will then have the option to click either Agree or Disagree each time a diagnostic event described above occurs. In this event, no usage information is submitted.

Changing reporting options

To change your reporting options at any time:

  1. Open Console, located in the Utilities folder, in the Applications folder.
  2. Choose Console > Preferences.
  3. In Console preferences, deselect "Automatically send diagnostic and usage data to Apple".

If you deselect "Automatically send diagnostic and usage data to Apple", you will no longer be presented with the opt-in choice for automatic reporting. However, the system will ask whether you would like to provide diagnostic data in the event that you encounter a diagnostic event listed above.

Learn more

A note about Mac OS X v10.6.3

Mac OS X v10.6.3 introduces the collection of usage information (for example, data about how you use Apple and third-party software, hardware, and services). At the next diagnostic event after installing Mac OS X v10.6.3, and regardless of any previously selected reporting option, you will be prompted to select one of the reporting options. No information will be sent to Apple after this unless you opt-in to reporting.

How diagnostic and usage reporting works

All diagnostic and usage information is collected and sent to Apple anonymously. None of the information sent to Apple identifies you personally.

Reports are sent to Apple using your Internet connection. If your computer is not connected to the Internet, the reports are saved and sent the next time you connect to the Internet.

Your Mac keeps diagnostic and usage information for one month after a report is generated, and then deletes the information.

Viewing diagnostic and usage information

You can use the Console application to view all diagnostic and usage information that is sent to Apple in problem reports.

  1. Open Console (located in the Utilities folder).
  2. In the Console toolbar, click Show Log List.
  3. Click the disclosure triangle next to "Diagnostic and Usage Information" to show this section.

Note: Console shows diagnostic and usage information even if you did not select to automatically send reports.

"SubmitDiagInfo" entries indicate when diagnostic and usage information was sent to Apple.

If you are logged in as an administrator user, you can view any item in the section. If you are not logged in as an administrator, you can only view User Diagnostic Reports. For security purposes, certain system diagnostic and usage information will only be sent when an administrator is logged in.

Privacy policy

All diagnostic and usage information is sent to Apple anonymously. To learn more about Apple's Privacy Policy, see the Apple customer privacy policy.

Published Date: