Information about my Mac

This article helps you keep serial numbers, configuration information, passwords and other information about your Mac organized and accessible.

Whether your Mac asks you for certain information or you're seeking help from an Apple Advisor, Genius, or an Apple Authorized Service Provider (AASP), there may come a time when you need to have easy access to your serial number, hardware configuration, passwords, and so forth. Print (or copy/paste) and fill out the "cheat sheet" in this article, then store it in a safe and secure place to avoid others from finding out your important passwords. Remember to update it should you ever change a password.

The answers to some of these questions can be found in System Information. To quickly access it, choose About This Mac from the Apple () menu, then click "More Info...".

My Mac hardware
Questions Answers Notes
What kind of Mac do I have? _________________________________ For example, an iMac, a MacBook Pro, and so forth
How much memory is installed in my Mac? _______ GB of RAM For example, 4 GB of RAM
What kind of processor(s) does my Mac have? _________________________________ Find this in the About This Mac window or System Profiler
How large is my Mac's hard drive? _______ GB For example, 250 GB large
My Mac's serial number is: _________________________________ Find it on your Mac, in System Profiler, in the About This Mac window, on your Mac's shipping box, or on your sales receipt
When was my Mac purchased? _________________________________  
What is my AppleCare Protection Plan information? Agreement #: Fill this in if you have extended coverage with an AppleCare Protection Plan




My Mac OS X software and my Apple ID
Questions Answers Notes
What version of OS X do I have installed currently? _________ Such as OS X Mountain Lion v10.8.1 or Lion v10.7.4; you can find this in the About This Mac window.
What version of OS X came with my computer? _________ If you're not sure, see this article
In OS X, my account name is: _________________________________ If you don't know, choose System Preferences from the Apple menu, then choose Accounts from the View menu
My OS X account password is: _________________________________  
If my account is not an admin account, which account is an admin and what is its password? name: ________________________
password: _____________________
Fill this in only if you aren't using an administrator account; usually you will be the admin if you're the owner of the computer
Does this user account have FileVault enabled? ___ Yes   ___ No If you don't know, check Security preferences in System Preferences
My master password for this computer (if set) is: _________________________________ To see if a master password has been set, check Security preferences in System Preferences
My Apple ID is: _________________________________ An Apple ID gives you easy access to Apple services, such as the App Store, FaceTime, and iCloud. To learn more, see this webpage
My Apple ID password is: _________________________________  
Do I use Time Machine to back up my computer? ___ Yes   ___ No See this article for more information about Time Machine


My Internet connection (optional)
Questions Answers Notes
Who is my Internet Service Provider (ISP)? _________________________________ Such as Comcast, NetZero, RoadRunner, AOL, EarthLink, Cox, and so forth
What is my ISP's support phone number? _________________________________  
What is my ISP's support website? www. _________________________________  
If I have an account with my ISP (to connect to the Internet), what is the user name and password: name: ________________________
password: _____________________
What kind of equipment do I use to connect to the Internet via my ISP?
For example, do you use a third-party modem/router provided by your ISP? Do you use an Apple AirPort base station? Do you connect wirelessly, via Ethernet, or both?
If I usually connect wirelessly to a password-protected access point, what is the access point's name and password? wireless network name: ________________________
password: _____________________
OS X can remember this information for your convenience, but you may wish to have it written down here as well
Does my phone work through my Internet connection (VoIP)? ___ Yes   ___ No If your phone works through your Internet connection (even if your ISP is not your phone service provider), you may need to use a different phone to contact your ISP's support for Internet connection issues
What other computers or devices use the same Internet connection, if any?   For example: Other Macs, iPhones, iPads, Apple TV, gaming systems, or DVRs on your home network

See What to ask if you're having issues sending, receiving, or configuring Mail for a detailed sheet where you can write down your email settings.

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