Logic Pro 8 and 9: Troubleshooting basics

If Logic Pro isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation

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If Logic Pro isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation. Please note that these steps aren't exhaustive, and are not intended to cover any specific issue. They are fundamental, basic steps that are most effective in getting Logic Pro into good working order, and are the steps most often suggested by AppleCare Technical Support. If you are running Logic Pro 7, click here.

Confirm requirements and versions

  1. Check system requirements
    Make sure that you haven't overlooked any hardware aspect that's required to use Logic Pro. You can view system requirements on the Logic Pro Technical Specifications page.
  2. Update to the latest software versions
    Choose Apple () menu > Software Update and make sure that you have the most recent updates for your versions of Logic Pro, QuickTime, and other important system files. Installing the latest updates ensures that your software has the latest improvements and enhancements.
    Note: Be sure the application is in the Applications folder and is named Logic Pro before running Software Update.
    If you installed Logic Pro 9 from the Mac App Store, click the Updates button in the App Store application.
  3. Check compatibility and driver versions for third-party devices
    If you're using a third-party audio interface, MIDI interface, storage system, control surface, or plug-ins, check the support area on the manufacturer's website to be sure that you're using the latest version of the relevant driver or other software for your product. For information on troubleshooting possible issues with Audio Unit plug-ins, click here.
  4. Check for Pro Application Support updates
    Make sure you are using the latest version of Pro Application Support. For more information click here.

Test with no audio driver

You can isolate issues with audio devices by starting Logic with no audio driver. Press and hold down the Control key immediately after Logic starts to open. A dialog asking whether you wish to launch audio drivers will appear. Click "No" and see if Logic starts up normally.

Test using the computer's built-in audio hardware

If you use external audio hardware, try setting Logic to use the built-in audio hardware on your computer. Choose Logic Pro> Preferences> Audio from the main menu and click the Devices tab. Click the Core Audio tab and choose Built-in Audio from the Device pop-up menu. If you are using DAE, disable it first. If the issue is resolved using built-in audio, refer to the manufacturer of your audio interface.

Start Logic with a different project template

Sometimes project files can become damaged, causing unexpected behavior in Logic. If you use a template, damage to the template can cause unexpected results with any project subsequently created from it. To create a completely fresh project choose File > New and select Empty Project in the template selector window. Test to see if the issue is resolved in the new project. Sometimes, issues with the data in a project can be repaired. Open an affected project and choose Options > Project Information from the main menu. Click the "Reorganize Memory" button.

Delete the User Preferences

You can resolve many issues by restoring Logic Pro back to its original settings. This will not impact your song files. To reset your Logic Pro user preference settings to their original state, do the following:

  1. In the Finder, choose Go > Go to Folder from the menu.
  2. Type ~/Library/Preferences in the "Go to the folder" field.
  3. Press the Go button.
  4. Remove the com.apple.logic.pro.plist file from the Preferences folder. Note that if you have programmed any custom key commands, this will reset them to the defaults. You may wish to export your custom key command as a preset before performing this step. See the Logic Pro User Manual for details on how to do this. If you are having trouble with a control surface in Logic Pro, then you may also wish to delete the com.apple.logic.pro.cs file from the preferences folder.
  5. If you have upgraded from Logic Pro 7, you may also need to remove ~/Library/Preferences/Logic/com.apple.logic.pro.

Reinstall Logic Pro

Another approach you might consider is reinstalling Logic Pro. To do this effectively, you need to remove the application, then install Logic Pro and use Software Update to install additional updates. You don't have to remove everything that was installed with Logic Pro. Follow the steps below to completely reinstall a fresh copy of Logic Pro. Note: Make sure that you have your installation discs handy before starting this.

On Mac OS X v10.5 Leopard:

  1. Open the Applications folder. Drag the Logic Pro application to the Trash.
  2. Go to /Library/Receipts.
  3. In the Receipts folder, select the LogicPro.pkg file.
  4. Choose View > as List to view the contents in a list.
  5. Click the Date Modified column header so you can easily see all of the receipts that were installed at the same time as Logic Pro.
  6. Drag the LogicPro.pkg receipt to the Trash, as well as any other items that have the same modification date within 3 minutes of the LogicPro.pkg's modification date.
  7. Click the Name column header to sort the list alphabetically.
  8. Drag any other receipts whose names begin with "Logic Pro" to the Trash.
  9. Insert your Logic Pro installation disc and install Logic Pro.
  10. When finished, use Software Update (under the Apple menu) to update your software to the latest version.

On Mac OS X v10.6 Snow Leopard or OS X Lion:

  1. Open the Applications folder. Drag the Logic Pro application to the Trash.
  2. Insert your Logic Pro installation disc and install Logic Pro.
  3. When finished, choose Software Update from the Apple () menu to update your software to the latest version.

If you installed Logic Pro from the Mac App Store:

  1. Delete the Logic Pro application from /Applications on your hard drive.
  2. Open the App Store application and re-download Logic Pro from from the Mac App Store.

For further information on settings or installation, please refer to the Logic Pro documentation available on your installation discs or from the Help menu.

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