If you don‘t see your family‘s shared content

Get help accessing your family's shared purchases and Apple Music membership.

With Family Sharing, your family members can share iTunes, iBooks, and App Store purchases, an Apple Music family membership, and more. Just set up Family Sharing, invite family members to join, then turn on the features that you want to share. If you don't see your family's shared content, we can help. 

Review your settings and make sure that you use the same Apple ID everywhere that you sign in, including Family Sharing and the iTunes Store. Then ask your family members to review their settings too.

Review your Family Sharing settings

Review your Family Sharing settings to make sure that you're signed in with the correct Apple ID. Then see if the features that you want to use with Family Sharing—like purchase sharing and Apple Music—are turned on.

Verify the Apple ID you're using

Check the features you're sharing

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name] > Family Sharing. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Family.
  2. Tap your name. 
  3. Confirm or change the Apple ID that you want to use to share content.
  4. Go back to Family Sharing and make sure that Purchase Sharing and/or Apple Music is on. 
  5. Tap Purchase Sharing and make sure that Share My Purchases is turned on.

On your Mac

  1. Choose Apple Menu () > System Preferences, then click iCloud. 
  2. Click Manage family, then click your name.
  3. Confirm or change the Apple ID that you want to use to share content.
  4. Click My Apps & Services.
  5. Go to Purchase Sharing and make sure that Share my purchases is selected. Or go to Apple Music and see if you're sharing an Apple Music family membership.

If you're using macOS Sierra or earlier, after you confirm or change your Apple ID, make sure that Share My Purchases is selected.

        

Review the Apple ID you're using in the iTunes Store

Make sure that you're signed in to the iTunes Store with the same Apple ID that you selected for sharing content with your family.

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name].
  2. Tap iTunes & App Stores.
  3. Make sure that you're using the same Apple ID in the iTunes Store as you are in Family Sharing. 

If you’re using iOS 10.2 or earlier, go to Settings > iTunes & App Store and review your Apple ID.

On your Mac

  1. Open iTunes.
  2. Click Account.
  3. Make sure that you're using the same Apple ID in the iTunes Store as you are in Family Sharing.

You can also make sure that you and your family members have the same country or region for your Apple ID. If you need to, you can change the country of your Apple ID

Try these steps next

If you still can't share, try these steps. After each step, see if you can share. 

Sign out of the iTunes & App Store

If you still can't see or download your family's shared content or use Apple Music, sign out of the iTunes & App Store, then sign back in.

On your iPhone, iPad, or iPod touch:

  1. If you’re using iOS 10.3 or later, go to Settings > [your name], then tap Sign Out. If you're using iOS 10.2 or earlier, go to Settings > iTunes & App Store, tap your Apple ID, then tap Sign Out.
  2. Follow the onscreen steps.
  3. Enter your Apple ID password, then select Sign In.

On your Mac:

  1. Open iTunes.
  2. Click Account > Sign Out.
  3. Click Account > Sign In.
  4. Enter your Apple ID and password, then select Sign In.

On Apple TV (4th generation):

  1. Go to Settings > Accounts > iTunes and App Store.
  2. Choose Sign Out.
  3. Choose Sign In.
  4. Enter your Apple ID and password, then select Sign In.

Make sure that you sign in to the iTunes Store using the same Apple ID that you selected for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

Make sure that an app is shareable

To see if you can share an app, go to its product page in the App Store and scroll down to Information. Then see if it says Yes or No in the Family Sharing section.

Some apps may not be enabled for Family Sharing. If you’ve acquired one of these apps, you can see it in your purchase history, but your family members won't be able to see or redownload it.

See if the purchase is hidden

If a family member has hidden one of their items, no one in their family can see it. Your family member can unhide those items if they want to.

Make sure your device meets the system requirements

To access your family's shared content, you need an iPhone, iPad, or iPod touch using iOS 8 or later, or a Mac using OS X Yosemite or later. If you're using an older device, you won’t see your family’s shared content. If you're using an Apple TV, you can see shared movies and TV shows only. 

iOS 8 and OS X Yosemite are required to set up or join a Family Sharing group. See the system requirements for Family Sharing.

Learn more

Family Sharing requires a personal Apple ID signed in to iCloud and iTunes. If your family has purchase sharing turned on, music, movies, TV shows, and books can be downloaded on up to 10 devices per account, five of which can be computers. Not all content is eligible to be shared. Content can be hidden by family members; hidden content is not available for download. Content downloaded from family members or acquired via redemption codes is not subject to Ask to Buy.

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