If you don‘t see your family‘s shared content

Use these steps to share content or use Apple Music with your family.

Make sure that Family Sharing is set up correctly

When your family members join Family Sharing, they should confirm the Apple ID that they want to use for iTunes, Apple Music, iBooks, and App Store purchases. Even if they signed in with the same Apple ID for iTunes and iCloud, they need to confirm their iTunes information before they can share their content. 

After confirming their Apple ID, your family members should make sure that Share My Purchases is on. If anyone in your family chose not to share their iTunes Store content, then you can't see their content. 

Your family members can use these steps to check their settings:

  • On your iPhone, iPad, or iPod touch: 
    • If you’re using iOS 10.3 or later, go to Settings > [your name] > Family Sharing, then tap your name. Confirm or change the Apple ID that you want to use to share content, then make sure that Share My Purchases is on.
    • If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Family, then tap your name. Confirm or change the Apple ID that you want to use to share content, then make sure that Share My Purchases is on.
  • On your Mac with OS X Yosemite or later, go to Apple menu > System Preferences, click iCloud, click Manage Family, then click your name. Confirm or change the Apple ID that you want to use to share content, then make sure that Share My Purchases is selected.

If you decide not to share your content, you can still see your family member's content as long as they're sharing. If anyone in your family group leaves, you won't be able to see or download their content.

Make sure all family members are in the same iTunes Store country

Use these steps to check your iTunes Store country:

  • On your iPhone, iPad, or iPod touch:
    • If you’re using iOS 10.3 or later, go to Settings > [your name] > iTunes & App Store, then tap your Apple ID. Tap View Apple ID, then tap Country/Region. If asked, enter your Apple ID password.
    • If you’re using iOS 10.2 or earlier, go to Settings > iTunes & App Store, then tap your Apple ID. Tap View Apple ID, then tap Country/Region. If asked, enter your Apple ID password.
  • On your Mac, open iTunes, click Account > Sign In and enter your Apple ID. Then click Account > View Account. If asked, enter your Apple ID password. You'll see the Country/Region field on the Account Information page. 

Make sure that you and your family members have the same country or region for your Apple ID. If you need to, you can change the country of your Apple ID

Check the Apple ID that you're using in the iTunes Store

Make sure that you're signed in to the iTunes Store using the same Apple ID that you selected for sharing content with your family.

  • To check which Apple ID you selected for Family Sharing on your iPhone, iPad, or iPod touch:
    • If you’re using iOS 10.3 or later, go to Settings > [your name] > Family Sharing, then tap your name. Then go to Settings > [your name] > iTunes & App Store and make sure that you're using the same Apple ID in the iTunes Store. 
    • If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Family, then tap your name. Then go to Settings > iTunes & App Store and make sure that you're using the same Apple ID in the iTunes Store.
  • To check which Apple ID you selected for Family Sharing on your Mac, go to Apple menu > System Preferences, click iCloud, click Manage Family, then click your name. Then open iTunes, iBooks, or the Mac App Store and make sure that you're using the same Apple ID in the store.
  • To check which Apple ID you selected for Family Sharing on your Apple TV (4th generation), go to Settings > Accounts > iTunes and App Store, then click your name.

Learn more about using your own Apple ID with Family Sharing services.

Try these steps next

If you still can't share, try these steps. After each step, see if you can share. 

Sign out of the iTunes & App Store

If you still can't see or download your family's shared content or use Apple Music, sign out of the iTunes & App Store, then sign back in.

To sign out on your iPhone, iPad, or iPod touch, follow these steps:

  1. If you’re using iOS 10.3 or later, go to Settings > [your name], then tap Sign Out. If you're using iOS 10.2 or earlier, go to Settings > iTunes & App Store, tap your Apple ID, then tap Sign Out.
  2. Follow the onscreen steps.
  3. Enter your Apple ID password, then select Sign In.

To sign out on your Mac, follow these steps:

  1. Open iTunes.
  2. Click Account > Sign Out.
  3. Click Account > Sign In.
  4. Enter your Apple ID and password, then select Sign In.

To sign out on Apple TV (4th generation), follow these steps:

  1. Go to Settings > Accounts > iTunes and App Store.
  2. Choose Sign Out.
  3. Choose Sign In.
  4. Enter your Apple ID and password, then select Sign In.

Make sure that you sign in to the iTunes Store using the same Apple ID that you selected for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

Make sure that an app is shareable

To see if you can share an app, go to its product page in the App Store and scroll down to Information. Then see if it says Yes or No in the Family Sharing section.

Some apps may not be enabled for Family Sharing. If you’ve acquired one of these apps, you will be able to see it in your purchase history, but your family members won't be able to see or re-download it.

See if the purchase is hidden

If a family member has hidden one of their items, no one in their family can see it. Your family member can unhide those items if they want to.

Make sure your device meets the system requirements

To access your family's shared content, you need an iPhone, iPad, or iPod touch using iOS 8 or a Mac using OS X Yosemite. If you're using an older device you won’t see your family’s shared content. If you're using an Apple TV, you can see shared movies and TV shows only. 

iOS 8 and OS X Yosemite are required to set up or join a Family Sharing group and are recommended for full functionality. See the system requirements for Family Sharing.

Learn more

Family Sharing requires a personal Apple ID signed in to iCloud and iTunes. Music, movies, TV shows, and books can be downloaded on up to 10 devices per account, five of which can be computers. Not all content is eligible for Family Sharing. Content can be hidden by family members; hidden content is not available for download. Content downloaded from family members or acquired via redemption codes is not subject to Ask to Buy.

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