Turn off Find My iPhone Activation Lock

Learn how to turn off Activation Lock and remove your device from a previous owner's Apple ID so that you can set up and use it.

If you turn on your device and you're asked for the previous owner's Apple ID and password, the device is erased but still linked to the previous owner's account. If you turn on your device and you see the passcode lock screen or the Home screen, the device isn't erased.


   

If the device is erased

Ask the previous owner to enter their Apple ID and password on the Activation Lock screen to remove the device from their account.

If the previous owner isn't present, contact them and ask them to follow these steps to remove the device from their account:

  1. Sign in to iCloud.com with their Apple ID.
  2. Go to Find My iPhone.
  3. Select All Devices to open a list of devices linked to their account, then select the device to be removed.
  4. Click Remove from Account.

After the previous owner removes the device from their account, turn off the device and then turn it back on to begin the setup process.

 

     

If the device isn't erased

If the device has iOS 10, make sure that the previous owner signs out of iCloud before erasing the device.

If the device has iOS 9 or earlier, ask the previous owner to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. They'll need to enter their Apple ID and password.

If the previous owner isn't present, connect the device to a Wi-Fi or cellular network and then contact the previous owner and ask them to follow these steps to remove the device from their account.

From the Find My iPhone app on another device:

  1. Sign in with their Apple ID.
  2. Select the device that they want to remove from their account.
  3. Tap Actions > Erase iPhone > Erase iPhone.
  4. Enter their Apple ID > Erase.
  5. Click Remove from Account.

From iCloud.com:

  1. Go to iCloud.com/#find on another device and sign in with their Apple ID.
  2. Click All Devices at the top of the screen.
  3. Select the device that you want to remove from iCloud.
  4. Click Erase iPhone. 
  5. After your device has been erased, click Remove from Account.

After the previous owner erases and removes the device from their account, turn off the device and then turn it back on to begin the setup process.

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