If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or if you can't connect to a cellular network or cellular data, learn what to do.

Check your coverage area

  • Make sure that you're in an area with cellular network coverage.
  • Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you're using your iPad, you might see Settings > Cellular Data.
  • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
    Top part of an iPhone screen showing cellular settings

If you're on AT&T's 3G network

AT&T is phasing out their 3G network. If you see No Service in the status bar of your device and you have an iPhone 5s, iPhone 5c, or earlier or an iPad 2 Wi-Fi + Cellular or earlier, contact your carrier to discuss your options. If you have an iPhone 6 or later or an iPad (3rd generation) or later, follow these steps:

  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Go to Settings > Cellular. Then:
    • For iPhone, tap Cellular Data Options, then turn on Enable LTE.
    • For iPad, turn on LTE.

If you still see No Service after following these steps, contact your carrier.

iPhone and iPad devices that support 5G networks are not affected by the phasing out of 3G networks.

Restart your iPhone or iPad

Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.

Check for a Carrier Settings update

To manually check for and install a carrier settings update:

  1. Make sure that your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
  3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

Take out the SIM card

After removing the SIM card, put it back in.

  • If the SIM card is damaged, or doesn't fit in the SIM tray, ask your carrier for a new SIM card.
  • If you transferred your SIM card from another device, ask your carrier if your SIM card works with your iPhone or iPad.

Learn more about removing your iPhone SIM card or iPad SIM card.

Reset your Network Settings

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Update your iPhone or iPad

Update your iPhone or iPad to the latest version of iOS or iPadOS.

Contact your carrier

Issues with your carrier or account might affect your service. Contact your carrier to:

  • Verify that your account is active and in good standing.
  • Make sure that there are no outages in your area.
  • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:

Get more help

If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.

If you see an alert next to No Service, learn what you can do.

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