Get help with hardware features on your iPhone, iPad, and iPod touch

Use the links below if you have issues with the speakers, microphones, buttons, display, cellular connectivity, or other physical aspects of your device.

This article has been archived and is no longer updated by Apple.

First, make sure you're using the latest version of iOS. If you still have an issue after you update, find your symptom below and follow the link for help.



Other issues

Get help with your iPhone if it has any of these issues:

  • Won't turn on
  • Appears frozen
  • Doesn't start past the Apple logo
  • Won't slide to unlock or slide to power off


Get help with the screen on your device if it has any of these issues:

  • The screen is too dim, too bright, or you see only faint images
  • You see a solid color screen (black, white or blue)
  • You see lines, missing sections, discoloration, or poor image quality

Get help with other screen issues:

General device and connectivity


The "No Service" message appears in the upper left corner of the display

Get help with this issue.

"No SIM installed" alert

Get help with this issue.

Not seen in iTunes / USB connection issues

Issue not solved

If you still have an issue with your device, contact Apple Support.

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