If you see "itunes.com/bill" or an unfamiliar charge on your bank, credit card, or debit statement

Learn how to view your purchase history to investigate your charges.

Before you contact Apple to request a refund for a charge you don't recognize,
follow the steps below.

If you don’t recognize the amount charged to your bank, credit or debit card, multiple purchases might be grouped into a single transaction. You might not receive a separate email receipt for each purchase. Sometimes the charges appear on your statement few days after the purchases were made. 

In addition to music, movies, TV shows, stickers and apps purchases (from the iTunes Store and App Store) that are billed at the time of purchase, the bill may be for in-app purchases, pre-ordered music or movies, and automatically renewing subscriptions.


Compare your purchase history with the charges on your credit card and bank statement.

Use reportaproblem.apple.com to review your purchase history and receipts. You can also use your computer to view your Purchase History in iTunes under Account Information.  

Report a problem does not show purchases from subscriptions or iCloud storage upgrade charges.

Check the status of your subscriptions

Make sure your charges aren't from a subscription you or a family member has set up. Learn how to view, change or cancel your subscriptions. If you signed up for the subscription outside of the app, you must contact the provider directly to cancel.

Make sure you only have one Apple ID

If you ever added your credit or debit card to another Apple ID, the unrecognized for charges might be made from that account. Check the Purchase History of each Apple ID that uses your credit or debit card. You can also learn how to restrict in-app purchases or enable restrictions (or parental controls) on your iOS device.

If you share your devices

If you share your device with others, including young children, learn how to manage your password preferences.

If anyone else has your Apple ID password

Anyone who has your Apple ID password is able to make charges to your account. If you have unauthorized charges, change your Apple ID password

Get more help

If you compared your credit card or bank statement to your iTunes and App Store purchase history and still don't recognize the charge, contact Apple Support

If you don't use your Apple ID to make purchases from the iTunes Store or App Store and see charges on your statement, contact Apple for help with Apple ID account security.

If you think you’re being billed twice for the same item, it might be a payment authorization hold and not an actual charge.  It will be removed after your purchase clears.


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