Before you contact Apple to request a refund for a charge you don't recognize,
follow the steps below.
- Review your iTunes Store and App Store purchase history using iTunes on a computer and compare your purchase history to your statement.
Left: Sample iTunes purchase history. Right: Sample bank statement.
- If you're the family organizer for Family Sharing, check your email receipts for purchases initiated by family members. You won't see all family member purchases in one purchase history.
- If you have multiple Apple IDs, check the purchase history for each of your accounts.
- Review the charges to see if they fit in any of the categories below.
Pending and temporary charges. Some institutions might show authorizations as charges or pending charges. Learn more about payment card authorization holds.
Multiple purchases shown as one transaction. If you made multiple purchases, you might see them grouped into one transaction. You might not receive a separate receipt for each purchase, and these charges might post to your credit or debit card a few days after purchase.
You won’t be charged for pre-ordered content until after the content is released.
Recurring or repeating payments. You can set up recurring or repeating payments in the iTunes Store or App Store for subscription renewals, such as iTunes Match, magazines, newspapers, or TV shows. Other recurring payments include charges made when you upgrade your iCloud storage and charges from allowances that you've set up.
Learn how to cancel auto-renewing subscriptions.
Family Sharing purchases. If you're the family organizer for Family Sharing, your credit or debit card will be charged for all family member purchases. When other family members initiate purchases, you might see these charges as any of the payment types listed above.
If a family member with existing subscriptions joins Family Sharing, their subscription renewals will be charged to the family organizer's card each time a new subscription period begins.
Other unknown charges. When you sign into the iTunes Store or App Store and make a purchase, the purchases will be connected to your Apple ID. These purchases can include:
In-app purchases you made within apps that you downloaded from the App Store.
Purchases made by someone else in your household or someone with access to your Apple ID or one of your devices. Learn how to change your Apple ID password.
Purchases you made with another Apple ID that might use the same credit or debit card.
If you compared your purchase history (and family members' purchase histories) to your statement and still don't recognize the charge or want to request a refund, contact Apple Support.
If you don't have an iTunes Store account (Apple ID) and see charges on your statement, contact Apple Support.