Before you contact Apple to request a refund for a charge you don't recognize,
follow the steps below.
- Using your computer, view your purchase history in iTunes under Account Information.
- Compare your purchase history to your credit or debit card statement.
Image on left: Sample iTunes purchase history. Image on right: Sample bank statement.
- See if the charges fit in any of these categories:
Pending and temporary charges. Some financial institutions show authorization holds or pending charges. These requests aren't actual charges and disappear after your purchase clears.
Multiple purchases shown as one transaction. Multiple purchases might be grouped into a single transaction on your credit or debit card statement a few days after the purchases are made. You might not receive a separate receipt for each purchase.
Recurring or repeating payments. Recurring or repeating payments from the iTunes or App Store include automatic renewals such as Apple Music memberships, iTunes Match subscriptions, magazine and newspaper subscriptions, or TV show season passes. Learn how to view, change or cancel your subscriptions. Other recurring payments include iCloud storage upgrades and iTunes allowances.
In-app purchases. You might have purchased extra content or subscriptions within apps that you downloaded from the App Store.
Pre-ordered music or movies. When you pre-order content from the iTunes Store, your account isn't billed until the item releases, but some pre-orders include items that download immediately. When you click the pre-order button, we charge you only for these items. The rest of the pre-order bills to your account at the time of its release.
- If your charges don't fit in any of the categories above, consider these questions:
Are you the family organizer for Family Sharing? If you're the family organizer, your credit or debit card is charged for all family member purchases, but you won’t see family member purchases in your purchase history. Check your email for receipts for their purchases.
If a family member with existing subscriptions joins Family Sharing, their subscription renewals charge to the family organizer's card each time a new subscription period begins.
Did you add your credit or debit card to another Apple ID? Purchases made with another Apple ID, such as those that belong to other people in your household, might use the same credit or debit card. Check the purchase history of each Apple ID that uses your credit or debit card. Learn how to restrict in-app purchases or enable restrictions (or parental controls) on your iOS device.
Does someone else have access to your device or Apple ID? Someone else in your household who has access to your device or Apple ID might have made purchases. If you have unauthorized charges, change your Apple ID password. If you share your device with others, learn how to manage your password preferences.
If you compared your purchase history (and family members' purchase histories) to your statement and still don't recognize the charge or want to request a refund, contact Apple Support.
If you were charged for an app and it unexpectedly quits, stops responding, or won’t open, try these steps before contacting the app developer.
If you don't have an iTunes Store account and see charges on your statement, contact Apple for help with Apple ID account security.
Learn more about how iTunes store purchases are billed.
Change or remove your Apple ID payment information
On your iPhone, iPad, or iPod touch, you can change the payment information for your Apple ID in Settings.
On your Mac or PC, you can change your payment information from the iTunes Store.