Contact Apple About Security Issues

This page includes information about Apple product security and how security researchers, developers, law enforcement personnel, and journalists can contact Apple to report or ask about a security issue.

Customers

Apple account passwords

  • If you believe that your Apple account (Apple ID) has been compromised, by phishing or otherwise, please sign in to the Apple ID page to change your password immediately. 
  • If you have forgotten your Apple ID password, visit iforgot.apple.com.
  • If you receive what you believe to be a phishing email claiming to be from Apple, please consult Apple's phishing information page and report it to us at reportphishing@apple.com.

Privacy and security tips

Get tips and information about making your devices and data secure, avoiding phishing scams, and keeping your account safe. Also, read about Apple’s commitment to your privacy and our Privacy Policy.

You can learn more about advanced security features in the iOS Security Guide.

Apple security updates

Keeping your software up-to-date is one of the most important things that you can do to maintain the security of your Apple product. Visit Apple Security Updates to learn how to keep your Apple devices updated and for details about the security content in recent Apple software updates.

Lost or stolen products

Apple Pay

If you are having issues using Apple Pay, please visit Apple Pay support.

Apple Pay is not available in all markets. For a list of Apple Pay countries click here.

Technical support

For more help, you can contact Apple Support. Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting us.

Developers

Contact Apple Developer Connection to request assistance with certificate revocation or issuance.

Security and privacy researchers

To report security or privacy issues that affect Apple products or web servers, please contact product-security@apple.com.

You can use Apple's Product Security PGP key to encrypt sensitive information that you send by email. When we receive your email, we send an automatic email as acknowledgment. If you do not get this email, please check the email address and send again. We will respond with additional emails if we need further information to investigate a security issue.

For the protection of our customers, Apple generally does not disclose, discuss, or confirm security issues until a full investigation is complete and any necessary patches or releases are available. Apple distributes information about security issues in its products through security advisories. You can also receive Apple security advisories through our security-announce mailing list.

Notifications published by Apple Product Security are signed with the Apple Product Security PGP key. We encourage you to verify the signature to ensure that the document was indeed written by our staff and has not been changed.

Apple credits researchers who have reported security issues on Apple's web servers on the Apple Web Server Notifications page.

Law enforcement

Please consult these guidelines for contacting Apple with law enforcement requests:

Learn how Apple handles government information requests.

Journalists

Journalists can contact Apple public relations at media.help@apple.com

 

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

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