Get help connecting your iOS device with a Bluetooth accessory

Try these steps if your Bluetooth accessory can’t find or connect to your iPhone, iPad, or iPod touch.

Try these steps first

  1. Make sure that your Bluetooth accessory is fully charged or connected to power. If it uses batteries, test them to see if they need to be replaced.
  2. Make sure that you have the latest version of iOS on your iPhone, iPad, or iPod touch.
  3. On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can’t turn on Bluetooth or you see a spinning gear, try restarting your iPhone, iPad, or iPod touch.

If you see your Bluetooth accessory

If you see your accessory in Settings > Bluetooth > Devices, try to connect with it. If you can’t connect:

  1. Tap the  icon.
  2. Tap Forget this Device.  
  3. Then put the accessory back in discoverable mode and try to pair your device again.

If you don't see your Bluetooth accessory

If you don’t see your accessory in Settings > Bluetooth > Devices, try these steps. You might need to check your accessory’s documentation for instructions.

  1. Make sure that your accessory is close to your iPhone, iPad, or iPod touch
  2. Reset or unpair the accessory from any other devices
  3. Put the accessory in discoverability or pairing mode
  4. Then try to pair it again with your iPhone, iPad, or iPod touch

If you still can't connect or pair with a Bluetooth accessory

Contact the accessory manufacturer to:

  • Check that the accessory is compatible with your iPhone, iPad, or iPod touch.
  • Find out if there are any software or firmware updates for your accessory.
  • Find out how to unpair or reset your accessory, place it in discoverability mode, and verify the PIN that your accessory needs to connect.

Contact Apple if you have any of these issues:

  • You can’t turn on Bluetooth or the setting is grayed out
  • You can’t connect to any Bluetooth accessories with your device
  • The accessory manufacturer verifies that your accessory is working correctly

Learn more

Last Modified:
Helpful?
44% of people found this helpful.

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)