If you can‘t redeem your iTunes Store Gift Card or code

Try these tips and recommended steps to redeem your iTunes Store Gift Card or content code.

You can redeem iTunes Store Gift Cards and content codes in the iTunes Store, App Store, iBooks Store, or Mac App Store. If you can't redeem your gift card or content code, choose the option that best describes your issue:

Card or code is invalid

Follow these steps if you see a message that your gift card or content code is invalid:

Check the front of the gift card

If you're redeeming a gift card, make sure that you're redeeming an iTunes Gift Card, not an Apple Store Gift Card. Learn more about the differences between these cards.

iTunes Store Gift Card


If you have an iTunes Store Gift Card, continue below.

Apple Store Gift Card


Learn where you can redeem an Apple Store Gift Card.
 

Enter your code manually or using your camera

In some countries, you can redeem your gift card or content code using the camera on your iPhone, iPad, iPod touch, or Mac.

  

Before redeeming your gift card with your camera, peel or gently scratch off the label on the back of the card to reveal the hidden 16-digit redemption code that begins with X.

Check that the redemption code on the back of the gift card or card with the content code has a black focus box around the code. Only gift cards or codes with a focus box around the redemption code can be redeemed using a camera.

After your camera scans and inputs the code, check that the code is correct.

If your camera can't read the redemption code, or the redemption code doesn't have a focus box around it, enter it manually.

Enter the correct characters

Make sure that you're typing the correct characters. Some letters and numbers look alike, such as:

  • B and 8
  • D and O
  • E and 3
  • G and 6
  • O and Q
  • O and 0
  • S and 5
  • U and V
  • Z and 2
     

Check the expiration date

If you're trying to redeem a content code, check the expiration date printed on the back of the card. iTunes Store Gift Cards don't expire, but content codes do.

If you need more help, contact us.

Card or code is already redeemed

If you see a message that says your gift card or content code has already been redeemed, try signing out of the iTunes Store on all of your devices, then sign back in. This will refresh your credit balance. In iTunes, you can find your credit balance in the upper-right corner of the iTunes Store.

iTunes credit balance

If you need more help, contact us.

Card or code is inactive

If you see a message that your gift card is inactive, it might not have been properly activated. The best option is to go back to the retailer where you purchased it and try to resolve it with them.

If you need more help, contact us.

Card or code is unreadable

If the code on the back of your gift card is unreadable or completely scratched off, contact us.

Card or code is from a different country

iTunes Gift Cards are country-specific. If you're trying to redeem an iTunes Store Gift Card that was purchased in a different country, make sure that you're redeeming it in the same country's iTunes Store. You can't redeem gift cards outside of the country of purchase. For example, an iTunes Gift Card purchased in France can't be redeemed in an iTunes Store in the U.S.

If you need more help, contact us.

Contact us

If you still can't redeem your gift card or content code, or the code is completely scratched off, contact iTunes Support.

Please be prepared to provide:

  • An image of the full front and back of your gift card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your gift card. 

The serial number is not the same thing as the 16-digit PIN code. Serial numbers are located on the back of your gift card, and depending on the type of card that you have, the number might appear in different places. Here are some examples:


Serial number begins with “GCA”


Serial number begins with “60”


Serial number begins with “60” (Australia Gift Cards)


Serial number begins with “PBH”


Serial number begins with “EPY”

Digital Gift Cards and codes

If you received your iTunes Store Gift Card through email, click Redeem Now in the email to redeem the credit.

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