If you can‘t redeem your iTunes or Apple Music Gift Card or content code

Try these tips and recommended steps to redeem your iTunes or Apple Music Gift Card or content code.

You can redeem iTunes and Apple Music Gift Cards and content codes in the iTunes Store, iBooks Store, or App Store. If you can't redeem your gift card or content code, choose the option that best describes your issue:

Card or code is invalid

Follow these steps if you see a message that your card or code is invalid:

Check the front of the card

If you're redeeming a card, make sure that you're redeeming an iTunes or Apple Music Gift Card, not an Apple Store Gift Card. Learn more about the differences between these cards.


iTunes Gift Card or Apple Music card: If you have an iTunes or Apple Music Gift Card, continue below.


Apple Store Gift Card: Learn where you can redeem an Apple Store Gift Card.
 

Enter your code manually or using your camera

In some countries, you can redeem your card or code using the camera on your iPhone, iPad, iPod touch, or Mac.

Before redeeming your card with your camera, peel or gently scratch off the label on the back of the card to reveal the hidden 16-digit redemption code that begins with X.

Check that the redemption code on the back of the card has a black focus box around the code. Only cards or codes with a focus box around the redemption code can be redeemed using a camera.

After your camera scans and inputs the code, check that the code is correct.

If your camera can't read the redemption code, or the redemption code doesn't have a focus box around it, enter it manually.

Enter the correct characters

Make sure that you're typing the correct characters. Some letters and numbers look alike, such as:

  • B and 8
  • D and O
  • E and 3
  • G and 6
  • O and Q
  • O and 0
  • S and 5
  • U and V
  • Z and 2
     

Check the expiration date

If you're trying to redeem a content code, check the expiration date printed on the back of the card. iTunes and Apple Music Gift Cards don't expire, but content codes do.

If you need more help, contact us.

Card or code is already redeemed

If you see a message that says your card or code has already been redeemed, try signing out of the iTunes Store on all of your devices, then sign back in. This will refresh your credit balance. In iTunes, you can find your credit balance in the upper-right corner of the iTunes Store.

When you redeem an Apple Music Gift Card, you can choose to apply your credit directly toward an Apple Music Individual membership. If you're not an Apple Music member, applying the credit automatically signs you up for a membership and the 3-month trial (if you're eligible) in addition to the number of months the card is worth. If you’re already an Apple Music member, applying your credit to a membership extends your membership date of renewal by the number of months on the card. Learn how to view, change, or cancel your Apple Music membership.

If you need more help, contact us.

Card or code is inactive

If you see a message that your card is inactive, it might not have been properly activated. The best option is to go back to the retailer where you purchased it and try to resolve it with them.

If you need more help, contact us.

Card or code is unreadable

If the code on the back of your card is unreadable or completely scratched off, contact us.

Card or code is from a different country

iTunes and Apple Music Gift Cards are country-specific. If you're trying to redeem an iTunes or Apple Music Gift Card that was purchased in a different country, make sure that you're redeeming it in the same country's iTunes Store. You can't redeem cards outside of the country of purchase. For example, an iTunes Gift Card purchased in France can't be redeemed in an iTunes Store in the U.S.

When redeeming Apple Music Gift Cards, make sure to redeem the cards in the same country’s iTunes Store. You can’t change countries while you have an active membership.

If you need more help, contact us.

Contact us

If you still can't redeem your card or code, or the code on the back of the card is completely scratched off, contact iTunes Support.

Please be prepared to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 

The serial number is not the same thing as the 16-digit PIN code. Serial numbers are located on the back of your card, and depending on the type of card that you have, the number might appear in different places. Here are some examples:


Serial number begins with "GCA"


Serial number begins with "60"


Serial number begins with "60" (Australia Gift Cards)


Serial number begins with "PBH"


Serial number begins with "EPY"

Digital Gift Cards and codes

If you received your iTunes or Apple Music Gift Card through email, click Redeem Now in the email to redeem the credit.

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