Get help with audio, video, or power on Apple TV

If your Apple TV isn't working as expected or won't power on, learn what to do. 

Need help with a third-party app? Learn what to do.

If your Apple TV won't turn on or doesn't respond

Check the light on the front of your Apple TV:

If your Apple TV still won't turn on, contact Apple Support or take your Apple TV to the nearest Apple Store.

If you have video issues or see an HDCP alert

Get help with issues like blank or distorted screens, HDCP alerts, and color, tint, and brightness issues.

If you see issues like a blank, flickering, or static screen or an HDCP alert

  1. Unplug both ends of your HDMI cable. Then firmly plug them back in.
  2. Turn off your TV and receiver. Unplug your Apple TV from power, then plug it back in. Turn your TV and receiver back on.
  3. In your TV menu, make sure that you select the HDMI input that matches the HDMI port connected to your Apple TV. Check your TV manual for help.
  4. Connect your Apple TV directly to your TV instead of your receiver or HDMI switch, since the issue might be with your receiver or switch.
  5. Try a different HDMI cable to see if your cable causes the issue.
  6. On your Apple TV, go to Settings > Audio and Video and adjust the HDMI and display settings. Can’t go to Settings because of a blank screen? Then use your remote instead: 
    • For Apple TV (4th generation), hold Menu and Volume Down for 5 seconds. Then your Apple TV switches to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit. 
    • For Apple TV (2nd or 3rd generation), hold Menu and Up for 5 seconds. Then your Apple TV switches to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit. 

If color, tint, or brightness are incorrect

Check the picture mode on your TV. You should use the standard or normal picture mode. Check your TV's user guide for more information. Then check the video settings on your Apple TV:

  1. On your Apple TV, go to Settings > Audio & Video.
  2. Select HDMI Output and try each of these settings: Auto, YCbCr, RGB High, and RGB Low. 
  3. If you have an Apple TV (4th generation), check the Display Accommodations on your Apple TV. Settings like Color Filters and Invert Colors can affect the color, tint, and brightness of your TV.

If you hear static or don't hear any sound on your Apple TV

Get help with surround sound. For other issues, use these steps and check the audio after each step:

  1. Unplug both ends of your HDMI cable. Then firmly plug them back in.
  2. Turn off your TV and receiver (if you use one). Unplug your Apple TV from power, then plug it back in. Turn your receiver and TV back on.
  3. Connect your Apple TV directly to your TV instead of using a receiver or HDMI switch, since the issue might be with your receiver or switch.
  4. On your Apple TV, select Settings > Audio & Video.
  5. Make sure Audio Out is set to Apple TV.
  6. Change the Audio Mode from Auto to 16 bit.
  7. On Apple TV (2nd or 3rd generation), change the Dolby Digital Out setting from On to Off. 
  8. For distorted sound or audio-sync issues, you might need to turn off volume leveling or other audio-processing controls on your TV or receiver. Check the manual or call the manufacturer for help.

If you don't hear sound when you navigate the menu, choose Settings > Audio & Video. Then make sure that Sound Effects and Music is on.

Get more help

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