Get help with audio, video, or power on Apple TV

If your Apple TV isn't working or won't power on, you can't hear the audio, or the video is blurry, try the steps below. 

Before you begin

Check the connections between your Apple TV and other devices:

  1. Firmly connect all the cables between your Apple TV, TV, and receiver.
  2. Make sure that you plugged your Apple TV into power. 
  3. See if the light on your Apple TV is on. If it isn't on, press a button on your remote to wake your Apple TV.
  4. Make sure that your TV and receiver are on. 
  5. Restart your Apple TV.

If you still need help, use the steps below for your issue. 

If your Apple TV won't turn on or doesn't respond

Check the light on the front of your Apple TV:

If there's no light, try these steps. After each step, see if your Apple TV will turn on:

  1. Unplug the power cord from your Apple TV. Wait 30 seconds, then plug it back in.
  2. Plug the power cord into a different power outlet or power strip.
  3. Try using a different Apple TV power cord, if you have one.
  4. Restore your Apple TV from your computer.

If your Apple TV still won't turn on, contact Apple Support or take your Apple TV to the nearest Apple Store.

If you can't hear audio or if you see a blank or distorted screen, static, or flickering

Check your connections and adjust your video and audio settings:

  1. Make sure that you select the HDMI input on your TV that matches the HDMI port that connects your Apple TV. Check your TV's user guide for help.
  2. If you're using an HDMI switch or receiver, connect your Apple TV directly to your TV.
  3. Try using a different HDMI cable.

For video issues, you can also try adjusting the HDMI and display settings on your Apple TV and TV. On your Apple TV, go to Settings > Audio and Video. If the screen is blank and you can’t go to Settings, you can still use your remote to change the resolution. 

  • Apple TV (4th generation): Hold Menu and Volume Down for five seconds.  
  • Apple TV (2nd or 3rd generation): Hold Menu and Up for five seconds.

After you let go of the buttons, your Apple TV will change to a new resolution every 20 seconds. Select OK to choose a resolution or select Cancel to quit. 

If you see black bars or if the picture doesn't fit the screen

On your TV, make sure that the aspect ratio is set to 16:9. Check your TV's user guide for help.

Depending on a video's format, you might see black bars on the top, bottom, or sides of your screen. This is normal, and it's called letterboxing or pillarboxing. If you need to, you can try adjusting your TV's display settings to stretch or zoom the image. 

If you see overscan on the Home screen of your Apple TV (4th generation), or if it looks like you need to zoom in or out when you aren't playing content, you might need to calibrate your TV.

If color, tint, or brightness are incorrect

Check the picture mode on your TV. You should use the standard or normal picture mode. Check your TV's user guide for help.

After you check the picture mode on your TV, check the video settings on your Apple TV:

  1. On your Apple TV, go to Settings > Audio & Video.
  2. Select HDMI Output and try each of these settings: Auto, YCbCr, RGB High, and RGB Low. 

If you hear static or if you don't hear any sound on your Apple TV

Adjust your audio settings and check the audio after each step:

  1. On your Apple TV, select Settings > Audio & Video.
  2. Make sure Audio Out is set to Apple TV.
  3. Change the Audio Mode from Auto to 16 bit.
  4. On Apple TV (2nd or 3rd generation), change the Dolby Digital Out setting from On to Off. 

If there's no sound when you navigate the menu, choose Settings > Audio & Video and make sure that Sound Effects and Music is on.

Get more help

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