Apple TV (1st generation): How to run diagnostics

You can access diagnostic software on the Apple TV (1st generation) Recovery screen.

This article has been archived and is no longer updated by Apple.

To access the Apple TV (1st generation) Recovery screen:

  1. Hold down the Menu and Menu down/scroll (-) buttons on the remote for approximately 3 to 5 seconds, until the LED on Apple TV (1st generation) flashes yellow.
  2. After Apple TV (1st generation) restarts, a screen appears asking you to pick a language. Select the language you wish to use.
  3. The Apple TV (1st generation) Recovery screen appears with 3 selections:
    • Restart
    • Run Diagnostics
    • Factory Restore
    If the Apple TV (1st generation) intro movie plays instead, repeat the first step.
  4. Select Run Diagnostics. The screen displays "Running diagnostics" and a spinning disc cursor appears. These tests can take several minutes to complete. If you receive an error message, take your Apple TV (1st generation) to the nearest Apple Service Provider to have it evaluated.
  5. Upon successful completion of the diagnostics, the screen displays "Your Apple TV is working correctly." Select Done to return to the Apple TV (1st generation) Recovery screen and then select Restart to return your Apple TV (1st generation) to normal operation.
  6. If the Apple TV (1st generation) Recovery screen reappears, unplug the power cable from your Apple TV (1st generation) and plug it back in. Your Apple TV (1st generation) should restart normally.

If you select Factory Restore, do not unplug the power cable from your Apple TV (1st generation) during the restore process. Your Apple TV (1st generation) will automatically restart when the restore process is complete.

Note: Using the Factory Restore will erase the network settings and any video, music, and photos stored on your Apple TV (1st generation). You will need to set up a network connection and resync with iTunes to restore your content after the Factory Restore has completed.

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