Send your Beats product to Apple for service

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you return your original Beats product

Remove your Beats product from your Apple ID:

1. In the Find My app, select the Devices tab > your Beats product

2. Swipe up and tap Remove this Device, then tap Remove to confirm.

Pack your Beats product

When you pack your Beats product, don’t include anything else in the box — like wing tips, ear tips, charging cables, or other accessories. If you do, they won’t be returned to you.

Beats headphones or earbuds and charging case

1. If you're sending earbuds, place your them into the charging case.

2. Place your Beats products in the white fiber bag.

3. In the shipping box, open the cardboard insert, then place the bagged product in the base of the box and close the insert. Don't place your Beats product in the box without opening the insert.

4. Close the shipping box and seal it with the provided tape. Make sure that the battery sticker is pasted flat on the box and isn’t covered by tape or a shipping label.

Beats Pill

• If there's a bag provided, place your Beats Pill in the bag before placing it in the box.

• Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Ship your Beats product to Apple

1. Find the name of the courier on the return shipping label.

2. Visit the courier's website to schedule a pickup or find a drop-off location.

Make sure to get a receipt from the courier to confirm that you've sent your Beats product for service.