If your iPhone won't turn on or the screen is black

Get help if your iPhone won't turn on or if the screen is black. You might need to force your iPhone to restart or charge it.

[INSERT SELECTOR DROP-DOWN] iPhone Authentication Type: Face ID, Home Button

Force your iPhone with Face ID to restart

  1. Press and quickly release the volume up button.

  2. Press and quickly release the volume down button.

  3. Press and hold the side button until you see the Apple logo (this might take longer than 10 seconds).

    iPhone showing pattern of button presses

  4. If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge batterylow-charge battery, check your iPhone hardware and then charge your iPhone for 30 minutes or until it starts.

Force your iPhone with a Home button to restart

To force your iPhone to restart, you press a combination of buttons, depending on the kind of iPhone you have.

On your iPhone 7 or iPhone 7 Plus

  1. Press and hold both the side button and the volume down button at the same time until you see the Apple logo (this might take longer than 10 seconds).

    iPhone showing buttons to press

  2. If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge batterylow-charge battery, check your iPhone hardware and then charge your iPhone for 30 minutes or until it starts.

On your iPhone 6s and earlier

  1. Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds).

  2. If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge batterylow-charge battery, check your iPhone hardware and then charge your iPhone for 30 minutes or until it starts.

If you need more help

If your iPhone still won't turn on, you might need service. Get service.