Send your iPhone to Apple for service
After you’ve contacted Apple for service*, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you ship your iPhone
If you have an iPhone 18 Pro Max, learn how to prepare for shipping. For other iPhone models, follow the steps below to ship your iPhone to Apple.
Make sure the iCloud features you use have finished syncing: Open the Settings app, tap your name, then tap iCloud. The status icon next to Saved to iCloud should be green.
Turn off Apple Cash: Open the Settings app, scroll down, then tap Wallet & Apple Pay. Then turn off Apple Cash.
Remove your cards and passes from Apple Wallet: Open the Wallet app, select a card or pass, tap the More button, then tap Card (or Pass) Details. Tap Remove Card (or Pass).
Check your iPhone Parts and Service History. If a part has Finish Repair next to it, you need to finish that repair before you bring your device to an Apple Store or Apple Authorized Service Provider. If you can't finish a repair for a part that needs service, you might be charged an out-of-warranty fee or the service might be denied for that part.1
In iOS 27 or iPadOS 27 or later, turn on Ready for Repair or Trade-In for your device: In the Find My app, select your device, tap the More button
, tap Repair or Trade In, then tap Enable. In iOS 26 or iPadOS 26 or earlier, turn off Find My: Go to the Settings app, tap your name, then tap Find My. Tap "Find My [Device]" and turn off "Find My [Device]".2
If you can't turn off Find My on your device, go to the Find My app on another device or go to icloud.com/find. Select your iPhone, then select Repair or Trade-In or Remove This Device. Follow the onscreen instructions to prepare it for repair.
Pack your iPhone
When you pack your iPhone, don't include anything else in the box — like a phone case, power adapter, USB cable, or other accessory. If you do, they won't be returned to you.
Place your iPhone in the bag.
Place the bag in the shipping box and close the box. Make sure the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Ship your iPhone to Apple
Find the name of the courier on the shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.
Make sure to get a receipt from the courier to confirm that you've sent your iPhone for service. Apple is not responsible for any damage during shipping.
*Send in service may not be available in all countries or regions.
1Find out what to do if you can't finish a repair.
2In iOS 26 or iPadOS 26 or earlier, to prevent anyone else from getting service for your device without your knowledge, Apple might not be able to service your device if Find My isn't turned off.