How to send your iPod to Apple for service from the United States or Canada
Here's how you send your iPod to Apple for service.
Need a different country or region?
After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you ship your iPod
Before shipping an iPod touch:
Back up your iPod touch. To protect your data, follow the steps in the “Before you send” section of this article.
Before shipping any iPod:
If possible, charge your iPod fully and turn it off.
Pack your iPod
Lift up the top piece of foam inside the box.
Insert your iPod into the bag. Do not include ear buds, power adapters, cables or cases. If you include extra items in the box, we won't be able to return them to you.
Seal the bag.
Place the bag in the shipping box.
Replace the top piece of foam so that it covers your iPod.
Close the shipping box.
Seal the box with the tape provided.*
Place the red, white, and black battery sticker on the bottom of the box, making sure that it does not cover the pre-applied shipping label.
Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.
*Apple is not responsible for any damage during shipping.
Ship your iPod to Apple
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.
Get a receipt from the courier.
Use your replacement iPod
Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.
© 2020 Apple Inc. All rights reserved. Apple, the Apple logo, iPod, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.
NOTICE TO CALIFORNIA CONSUMERS
An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.