Trade in your iPhone, Apple Watch, or Android device

When you trade in a device with your purchase of a new iPhone or Apple Watch, you'll receive a kit that has everything that you need to send your trade-in device to Apple.

Before you send in your device

Prepare your device for trade in and protect your personal information.

Back up and erase your device

• Back up your iPhone

• Erase your iPhone

• Unpair and erase your Apple Watch to create a backup

• For an Android device, back up your data, then erase the device to return it to factory settings.

Suspend cellular service

• If your iPhone or Android device uses a physical SIM card, remove it.

• If your iPhone or Android device uses eSIM, contact your wireless provider to suspend service.

• If you’re trading in a cellular Apple Watch, remove the active cellular plan.

Pack your device for trade in

• The kit you received from Apple has everything that you need to pack up your trade-in device — including a shipping box or cardboard mailer to pack your device and the return shipping label or commercial invoice.

• Don’t include anything else in the box — like a case, power adapter, cables, watch bands, or other accessories. If you do, they won’t be returned to you.

• If you’re trading in multiple devices, include only one device per trade-in kit. Make sure that you’re using the right kit by checking that the Quote ID Number on your return shipping label matches the Quote ID Number in your confirmation email for that device.

Pack your device in a shipping box

1. Lift the cardboard insert from the shipping box, place your device into the insert with the screen facing up, then lightly press down on the insert to secure your device.

   

2. Close the shipping box and seal it with tape.

Pack your device in a cardboard mailer

1. Unfold the cardboard mailer — including the flaps at each end of the mailer and the padded flaps on one side of the mailer.

2. Place your device between the padded flaps, then fold the flaps securely over your device.

   

3. Fold the cardboard mailer until the last panel, then remove the tape cover strip and fold the last panel, pressing firmly to secure.

   

4. Fold the end flaps and press firmly.

   

Ship your device to Apple

1. Find the name of the courier on the provided return shipping label.

2. Visit the courier’s website to find a drop-off location.

Make sure that you get a receipt from the courier to confirm that you’ve sent your trade-in device.