If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.
These solutions are for issues that can affect Safari on Mac, including issues such as these:
A webpage is blank, doesn't load all of its content, or otherwise doesn't work as expected.
You can't sign in to a webpage, despite using the correct sign-in information.
A webpage asks you to remove or reset cookies.
Safari slows down, stops responding, or quits unexpectedly.
If using an iPhone or iPad, learn about solutions for Safari on iPhone and iPad.
From the menu bar in Safari, choose View > Reload Page. Or press Command-R.
If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit.
If Safari automatically reopens unwanted pages, quit Safari, then press and hold the Shift key while opening Safari. Learn how to control which windows Safari automatically reopens.
Update macOS, which can include updates for Safari. If your Mac didn't restart automatically, choose Apple menu > Restart. Some important background updates take effect only after restarting.
If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions.
If you find that an extension is causing the issue, make sure that the extension is up to date.
A website can store cookies, caches, and other data on your Mac. Issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
Choose Safari > Settings (or Preferences), then click Privacy.
Click Manage Website Data.
Select the affected website from the list shown.
Click Remove.
Click Done.
Open the website again in a non-private browser window.
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Privacy, Security, Websites, or Advanced to access these settings:
Privacy settings. These settings apply to all websites. For example, a website might require that you allow cross-site tracking, show your IP address, or allow cookies.
Security settings. These settings apply to all websites. For example, a website might require that you enable JavaScript.
Websites settings. These settings can be configured for specific websites. For example, a website might require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.
Advanced settings. These settings apply to all websites. For example, a website might not display as expected until you reduce advanced privacy protections, such as by deselecting “Use advanced tracking and fingerprinting protection.”
If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: From the menu bar in Safari, choose View > Reload and Show IP Address. This menu item appears only when Private Relay is turned on for your network. Learn more about iCloud Private Relay.
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
Certain network settings, such as custom proxy settings or custom DNS settings, can affect access to content on the internet. Even if you haven't changed these or other network settings yourself, you might have installed software that changed them for you.
To find out whether the issue is with the network settings on your Mac, try viewing the page from a different web browser or different device on the same network. Or reset your network settings by setting up a new network location on your Mac.
If the issue affects other devices and web browsers on the same network, the issue is probably with the website. Contact the website developer for help.
If the issue continues to affect only a particular webpage, contact the website developer for help.
Learn how to block pop-up ads and windows in Safari.
Learn what to do if your iCloud or Safari bookmarks aren't syncing or you can’t see your iCloud Tabs.