If you think your Apple Account has been compromised

If you're concerned that an unauthorized person might have access to your Apple Account, these steps can help you regain control of your account.

Signs that your Apple Account has been compromised

Learn how to recognize and avoid social engineering schemes, including phishing scams

Learn what to do if you see an unfamiliar iTunes Store or App Store charge

Gain control of your Apple Account

  1. Change your Apple Account password. Make sure that you use a strong and unique password.

  2. If you can't change your Apple Account password because it's already been changed by someone else, reset your password.

  3. Go to account.apple.com to update any of personal or security information that isn't correct or that you don't recognize.

  4. On account.apple.com, select Devices and remove any devices associated with your Apple Account that you don't recognize.

  5. Check with your email provider and cellular carrier to make sure that you control every email address and phone number associated with your Apple Account. For example, check with your cellular carrier that SMS forwarding hasn't been set up for a phone number associated with your Apple Account.

If you can't reset your Apple Account password or sign in

If you can't reset your Apple Account password or sign in to account.apple.com, go to iforgot.apple.com to start account recovery and regain access after an account recovery waiting period.

Learn more about account recovery

Secure your Apple Account

After you regain control of your Apple Account, follow these instructions to make sure that you control all of the Apple Accounts signed in to your devices and that your Apple Account is secure.

Know which Apple Account is signed in to your device

To make sure that you're signed in to Apple Accounts that only you control or trust, check the settings on each of your devices.

Make sure that your Apple Account is secure

Learn how to secure your device if it's lost

Learn how to secure your device if it's stolen

Learn more about how to keep your Apple Account secure