Avoid scams when you use Apple Cash

Learn how to use Apple Cash safely and securely, and how to recognize common scams.

Use Apple Cash safely and securely

When you use Apple Cash^*, you should send and receive money only with people that you know and trust. If you believe you have experienced a scam or have questions, contact an Apple Cash Specialist at Green Dot Bank.

Warnings are presented when you attempt to send money via Apple Cash to someone outside your contacts or if the transaction is considered risky. To use Apple Cash safely, pay attention to the warnings.

Additionally, there are precautions that you can take to recognize and avoid common scams.

• If someone that you don't know, or whose contact information you don't recognize, contacts you via phone, email, on a messaging platform, or on a social media platform and asks you to send money via Apple Cash, don't make the payment — even if the person claims to be someone that you know.

• If someone is pressuring you to make a payment, you aren't sure if you should send or receive money, or you're in a situation where you wouldn't hand someone physical cash, consider not making the payment.

Avoid common scams when using Apple Cash

Follow these tips to help you recognize and avoid common scams.

Don't send money for things that you haven't received

• If you pay someone using Apple Cash for something that you haven't received, you might not be able to get your money back.

• If you buy something on an online marketplace and the seller asks you to make the payment via Apple Cash, be aware that there might be additional risks if you pay outside of the online marketplace.

Don't send money in exchange for a check

• Don't accept a check or other form of payment from someone you don't know, have just met, or know only online.

• Scammers might offer to write you a check and ask for an Apple Cash payment. The check that they wrote might then bounce and you won't be able to get your money back.

• Don't help facilitate money transfers for strangers, including with checks. Even if you aren't being scammed, you might be an unwitting participant in a scam.

Don't send money to a scammer posing as an employee of a business or government agency

• Businesses and government agencies won't request payment via Apple Cash.

• Scammers often pose as employees of companies, especially banks, and government agencies like the IRS. Many of these scams are high-pressure, with the scammer demanding an immediate payment or even threatening law enforcement action.

• If someone calls or messages you stating that they are an employee of a company or government agency, hang up and call the support number for that organization. For your bank, that number is on the back of your debit or credit card.

Don't send money or share information with a scammer posing as Apple or tech support

• Apple won't request payment via Apple Cash, and will never ask for your Apple Account password, verification codes, device passcode, recovery key, or any account security details. Never share this information with anyone else. Learn more about how you can help keep your Apple Account secure.

• A scammer might contact you posing as Apple Support or other tech support, and claim to have identified an issue with your iPhone or other device. They might ask you to install screen-sharing software to troubleshoot the issue, or test your device by sending payment via Apple Cash. You shouldn't make this payment.

• If you need support, contact an Apple Cash Specialist at Green Dot Bank.

Learn more

• Learn how to recognize and avoid phishing and other scams

• You shouldn’t buy gift cards and provide codes as a form of payment. Learn more about gift card scams and how to avoid them

• Apple Cash uses security features built-in to the hardware and software of your device. Learn more about Apple Pay security and privacy