If restore from iCloud backup failed

Learn what to do if you need help restoring an iCloud backup of your iPhone, iPad, or iPod touch.

• Plug your device into power and make sure that you're connected to Wi-Fi. You can't restore from a backup over a cellular Internet connection.

• Check your software version and update if needed.

• If it's your first time restoring from an iCloud backup, learn what to do. When you choose a backup, you can tap Show All to see all available backups.

• If you sent your iPhone or iPad in for service, you need to restore it from an existing iCloud backup or a backup on your computer, or set it up as a new device

The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network. If you still need help, check below for your issue or the alert message that you see.

If you receive an error while restoring from an iCloud Backup

1. Try to restore your backup on another network.

2. If you have another backup available, try to restore using that backup. Tap Show All Backups to see your additional backups.

If the backup you want to restore from doesn't appear on the Choose a Backup screen

1. Confirm that you have a backup available.

2. Try to restore your backup on another network.

If you get repeated prompts to enter your password

If you made purchases with more than one Apple Account, you might get repeated prompts to enter a password.

1. Enter the password for each Apple Account requested.

2. If you don't know the correct password, tap Skip this Step or Cancel.

3. Repeat until there are no more prompts.

4. Create a new backup.

If you're missing data after restoring from a backup

Learn what to do if you're missing information after you restore your iOS or iPadOS device with iCloud Backup.

If you took your iPhone or iPad in for service

When you get your iPhone or iPad back from an Apple Store or Apple Authorized Service Provider, keep in mind that your device might have been erased. If so, you need to restore it from an existing iCloud backup or a backup on your computer, or set it up as a new device.

If you choose to set up your iPhone or iPad as a new device, then decide to restore the device to an existing iCloud backup at a later time, you need to erase your device and restore it from a previously saved iCloud backup as soon as possible. If you don't erase your device and restore from a previous iCloud backup, the new iCloud backups created when you set up the device as a new device, will overwrite your previously saved iCloud backups.

Get help backing up to iCloud

If you need help backing up your iPhone, iPad, or iPod touch with iCloud Backup, learn what to do.