If you can’t access your content on Apple HomeView
You should see compatible apps, widgets, and other content downloaded on your paired iPhone.
You may not see personal content1,2 on Apple HomeView if:
You deleted the same app from your paired iPhone.
You locked or restricted an app or widget on your paired iPhone. Or the Owner (Resident) or an Admin in the Home app set restrictions for HomeView that you can't change. Learn more.
HomeView doesn’t recognize you. When this occurs, HomeView won't sign you into your profile and you'll only be able to use non-personal content.
There are pending HomeView software updates.
Your HomeView and iPhone aren't on the same Wi-Fi network.
Your HomeView and iPhone aren't set to the same language.3
HomeView supports a variety of Apple apps and many third-party apps and widgets. However, developers determine the availability of third-party content. If an "App Unavailable" message indicates that the app or widget is only available on your companion device, contact the app developer.
If you use HomeView with an iPad, you can't use third-party audio or video apps, or add remote widgets for controlling devices.
If HomeView shows a "Device Not Found" or “Unable to Connect” message
If your paired, powered-on iPhone or iPad isn't detected by HomeView or hasn’t been recently authenticated, HomeView will display an error message. Make sure to:
Update your iPhone to iOS 27.2 or later, or your iPad to iPadOS 27.2 or later.
Turn Bluetooth on.
Connect to the same Wi-Fi network as HomeView.
If your paired iPhone or iPad is having network-related issues, this will also affect HomeView.
Learn more
If settings are missing on HomeView
1. Personal content: This includes private data in messages, calendars, and emails that’s only accessible to each user when they are recognized and are using the device. Personalized content and settings: This includes playlists and device settings.
2. Requires the user to be recognized by their face, and the paired iPhone or iPad must be recently unlocked and connected to the same Wi-Fi network. If disconnected from Wi-Fi, the device must have an active cellular connection in the same location and have recently connected to the same network.
3. Available in English.