If you can't send or receive money with Apple Cash

If you try to use Apple Cash to send or receive money and need help, try these steps.

First, check the Apple System Status page to make sure there are no outages or scheduled maintenances currently affecting Apple Cash.¹

What you need to send or receive money

To send and receive money using Apple Cash, you must be a resident of the United States and your device must be in the United States. If you're under 18 years old, your family organizer must set up Apple Cash for you as part of Apple Cash Family. Then, you can send and receive money in Messages or Wallet.

To make sure that you have everything you need, follow these steps:

1. Make sure that your software is up to date.

2. Make sure that your device is eligible.

3. Make sure that you have a Wi-Fi or cellular connection.

4. Sign in to iCloud and iMessage with the same Apple Account on any device that you want to use to send or receive money:

   • iCloud: Tap Settings > [your name].

   • iMessage: Tap Settings > Messages > Send & Receive.

5. Make sure your account is not restricted or locked.

Try to send money

After each step, see if you can send money:

1. Restart your device.

2. See if you, or the recipient, need to verify your identity.

3. Make sure that the recipient is eligible to receive Apple Cash payments. The recipient must meet the requirements, and they need the latest versions of iOS or watchOS. If the recipient doesn't meet the requirements, you'll see a message that they aren't eligible in Messages.

4. If you’re asked to choose a lower amount or try again later, you might have encountered a limit. Learn about the limits for sending and receiving money.

5. If you're trying to send money from your debit card in Wallet using Apple Cash, and you see a message that the payment couldn't be completed because it was declined by your bank, contact your bank or card issuer.

If you sent money to the wrong person, ask them to send the money back. If the other person hasn't accepted the payment, you can cancel the payment until they accept it. If the person doesn't accept the payment within 7 days, the money automatically returns to you.

If you're under 18 years old and part of Apple Cash Family

The family organizer might have locked your Apple Cash account or placed restrictions on who you can send money to.

Try to receive money

After each step, see if you can receive money:

1. Restart your device.

2. See if you need to verify your identity.

3. Make sure that you meet the requirements.

4. If you see Accept in the message, tap it. If this is the first payment that you’ve received or if you turned off the setting to automatically accept payments, then you need to tap to accept the money.

5. Tap Settings > Wallet & Apple Pay, then make sure that you turned on Apple Cash.

6. If you’re asked to request a lower amount or try again later, you might have encountered a limit. Learn about the limits for sending and receiving money.

If you need help with an Apple Cash transaction

To get help with a transaction or payment, contact an Apple Cash Specialist at Green Dot Bank.