Learn how to send your iPod to Apple for service from Europe

Here's how to send your iPod to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your iPod or iPod touch

1. Back up your iPod touch.

2. Remove your iPod touch from Find my iPhone and erase your data.

3. Turn off your iPod.

Pack your iPod

1. Lift up the top piece of foam inside the box.

2. Insert your iPod into the bag. Do not include ear buds, power adapters, cables or cases. If you include extra items in the box, we won't be able to return them to you.

   

3. Seal the bag.

   

4. Place the bag in the shipping box.

   

5. Replace the top piece of foam so that it covers your iPod.

   

6. Close the shipping box.

   

7. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

Ship your iPod to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your replacement iPod

Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

1. Restore your iPod from an iCloud or iTunes backup.

2. Turn on Find my iPhone.

3. Set up your iPod touch.