Intro to AppleCare+ for Business Essentials
Plans with AppleCare+ for Business Essentials include flexible device repairs, giving you peace of mind knowing that your hardware is covered. And with prioritized 24/7 access to phone support, guidance from trained Customer Success Managers, and specialized training modules, AppleCare+ for Business Essentials makes sure you’re getting the most out of your subscription.
Watch a video on AppleCare+ for Business Essentials.
After a plan is created with AppleCare+ for Business Essentials, Service & Support appears in the sidebar.
Terms and Conditions
All details of AppleCare+ for Business Essentials are subject to the AppleCare+ for Business Essentials Terms and Conditions.
AppleCare+ for Business Essentials can be included with both Employee plans and Device plans:
Employee plan for one device with 50 GB of storage, which includes one repair credit annually
Employee plan for up to three devices with 200GB of storage, which includes two repair credits annually
Employee plan for up to three devices with 2TB of storage, which includes two repair credits annually
Device plan for one device, which includes one repair credit annually
To add a plan with AppleCare+ for Business Essentials, see Manage Apple Business Essentials plans.
AppleCare+ for Business Essentials covers iPhone, iPad, iPod touch, Mac, and Apple TV devices associated with a plan with AppleCare. For user plans, devices can either be organization owned or personally owned. Coverage begins at the time of enrollment into device management. For device plans, only organization-owned devices are eligible. Coverage begins at the time the device is added to the plan.
AppleCare has two classifications for older hardware:
Vintage (5 years after device introduction)
Obsolete (7 years after device introduction)
For a complete list, see the Apple Support article Obtaining service for your Apple product after an expired warranty.
Note: Neither vintage nor obsolete hardware is eligible for AppleCare+ for Business Essentials coverage, and you can’t add an AppleCare+ plan to a device that was manufactured more than 4 years ago. If a device turns vintage while assigned to a plan, the device is no longer covered by AppleCare and there is no change to the subscription. Eligibility is based on when the model was released and not based on when the organization purchased the device. Coverage for Apple Displays is covered only with the additional purchase of Apple Care+ and won’t be tracked by Apple Business Essentials.
Proof of Coverage
Proof of Coverage is made up of two downloadable documents that show AppleCare+ for Business Essentials user and device coverage. These documents are downloadable after the first device or user assignment to a plan with AppleCare+ for Business Essentials, and remain downloadable if all plans are canceled. The Proof of Coverage is two documents:
Current Coverage contains all users and devices currently covered by AppleCare+ for Business Essentials. After the document has been generated, you can download it from the Activity section.
Historical Coverage contains a historical log of AppleCare+ for Business Essentials coverage for users and devices over the last 10 years. After the document has been generated, you can download it from the Activity section.
Apple Support app
The Apple Support app gives users personalized access to solutions for all of their Apple products and services. Users can talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it themselves. If they decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help them find a nearby store, book a reservation, and add a pass to Apple Wallet for easy check-in.
Get the Apple Support app
In Apple Business Essentials, sign in with a user that has the role of Administrator or Content Manager.
Select Apps in the sidebar, select Store, then select View Store to open the Apps and Books Store and search for the Apple Support app.
Select the app from the list.
Select the location where the app licenses will be initially assigned.
Enter the number of licenses, and if necessary, change the payment method, then select Buy.
Add the app to an existing Collection
To create a new Collection, see Apply Collections.
In Apple Business Essentials, sign in with a user that has the role of Administrator.
Select Collections in the sidebar.
Select Apps, search for and select the Apple Support app.
Add the app to the Collection, then select Save.
Have the user download the app
After the app is added to a Collection, you can have the user download the app.
On an iPhone, iPad, or iPod touch, open the Apple Business Essentials app.
Select the Apps tab, then download the Apple Support app.