iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model  AppleCare+ incident fee
All eligible iPhone models  S$ 148

If you’ve already used the incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page.

See Apple out-of-warranty fees

How do I return my original iPhone?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPhone to us, be sure to back up your data and prepare your iPhone for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Prepare your iPhone for replacement
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorized modifications

Replacement values - Singapore

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone 12

iPhone model Replacement value
iPhone 12 Pro  
128 GB S$ 1,649 
256 GB S$ 1,819 
512 GB S$ 2,149 
iPhone 12  
64 GB S$ 1,299 
128 GB S$ 1,369 
256 GB S$ 1,539 

iPhone 11

iPhone model Replacement value
iPhone 11 Pro Max  
64 GB S$ 1,638
256 GB S$ 1,873
512 GB S$ 2,185
iPhone 11 Pro  
64 GB S$ 1,485
256 GB S$ 1,726
512 GB S$ 2,038
iPhone 11  
64 GB S$ 979
128 GB S$ 1,049
256 GB S$ 1,219

iPhone XS

iPhone model Replacement value
iPhone XS Max  
64 GB S$ 1,649
256 GB S$ 1,889
512 GB S$ 2,199
iPhone XS  
64 GB S$ 1,479
256 GB S$ 1,719
512 GB S$ 2,029

iPhone XR

iPhone model Replacement value
iPhone XR  
64 GB S$ 799
128 GB S$ 869
256 GB S$ 1,219

iPhone X

iPhone model Replacement value
iPhone X  
64 GB S$ 1,469
256 GB S$ 1,709

iPhone 8 / iPhone 8 Plus

iPhone model Replacement value
iPhone 8 Plus  
64 GB S$ 736
128 GB S$ 824
256 GB S$ 1,139
iPhone 8  
64 GB S$ 649
128 GB S$ 736
256 GB S$ 969

iPhone 7 / iPhone 7 Plus

iPhone model Replacement value
iPhone 7 Plus  
32 GB S$ 730
128 GB S$ 818
256 GB S$ 1,408
iPhone 7  
32 GB S$ 453
128 GB S$ 509
256 GB S$ 1,208

iPhone 6s / iPhone 6s Plus

iPhone model Replacement value
iPhone 6s Plus  
16 GB S$ 1,018
32 GB S$ 719
64 GB S$ 1,138
128 GB S$ 869
iPhone 6s  
16 GB S$ 848
32 GB S$ 569
64 GB S$ 968
128 GB S$ 719

iPhone 6 / iPhone 6 Plus

iPhone model Replacement value
iPhone 6 Plus  
16 GB S$ 888
64 GB S$ 968
128 GB S$ 1,388
iPhone 6  
16 GB S$ 718
32 GB S$ 618
64 GB S$ 798
128 GB S$ 1,218

iPhone SE

iPhone model Replacement value
iPhone SE (2nd generation)  
64 GB S$ 649
128 GB S$ 719
256 GB S$ 889
iPhone SE  
16 GB S$ 658
32 GB S$ 568
64 GB S$ 738
128 GB S$ 728

iPhone 5c / iPhone 5s

iPhone model Replacement value
iPhone 5s  
16 GB S$ 578
32 GB S$ 648
64 GB S$ 1,048
iPhone 5c  
8 GB S$ 588
16 GB S$ 848
32 GB S$ 988

iPhone 4s

iPhone model Replacement value
iPhone 4s  
8 GB S$ 588
16 GB S$ 718
32 GB S$ 948
64 GB S$ 1,088

Fees are in Singapore dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the replacement values on this web page from time to time.

See other Apple repair fees