iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below. 

iPad model

AppleCare+ incident fee

All eligible iPad models

S$ 68

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings.  Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorized modifications

Replacement value - Singapore

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

iPad Pro (12.9 inch, 4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB S$ 1,499 S$ 1,719
256GB S$ 1,649 S$ 1,869
512GB S$ 1,949 S$ 2,169
1TB S$ 2,249 S$ 2,469
iPad Pro (12.9 inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 1,349 S$ 1,569
256GB S$ 1,499 S$ 1,719
512GB S$ 1,799 S$ 2,019
1TB S$ 2,099 S$ 2,319
iPad Pro (12.9 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 1,188 S$ 1,388
256GB S$ 1,408 S$ 1,608
512GB S$ 1,708 S$ 1,908
iPad Pro (12.9 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB S$ 1,188
128GB S$ 1,408 S$ 1,338
256GB S$ 1,708 S$ 1,438
iPad Pro (11 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB S$ 1,199 S$ 1,419
256GB S$ 1,349 S$ 1,569
512GB S$ 1,649 S$ 1,869
1TB S$ 1,949 S$ 2,169
iPad Pro (11 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 1,049 S$ 1,269
256GB S$ 1,199 S$ 1,419
512GB S$ 1,499 S$ 1,719
1TB S$ 1,799 S$ 2,019
iPad Pro (10.5 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 799 S$ 999
256GB S$ 1,019 S$ 1,219
512GB S$ 1,319 S$ 1,519
iPad Pro (9.7 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB S$ 818 S$ 1,018
128GB S$ 928 S$ 1,128
256GB S$ 1,028 S$ 1,228

iPad mini

 

iPad mini 5 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 599 S$ 799
256GB S$ 819 S$ 1,019
iPad mini 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 528 S$ 708
32GB S$ 568 S$ 748
64GB S$ 638 S$ 818
128GB S$ 529 S$ 729
iPad mini 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 478 S$ 658
64GB S$ 588 S$ 768
128GB S$ 728 S$ 908
iPad mini 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 378 S$ 558
32GB S$ 398 S$ 578
64GB S$ 548 S$ 728
128GB S$ 688 S$ 868
iPad mini Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 338 S$ 518
32GB S$ 548 S$ 728
64GB S$ 688 S$ 878

iPad Air

iPad Air 4 Replacement value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 879  S$ 1,079 
256GB S$ 1,099  S$ 1,299 

iPad Air 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB S$ 729 S$ 929
256GB S$ 949 S$ 1,149
iPad Air 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 548 S$ 728
32GB S$ 568 S$ 748
64GB S$ 658 S$ 838
128GB S$ 718 S$ 898
iPad Air Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 478 S$ 658
32GB S$ 548 S$ 548
64GB S$ 688 S$ 868
128GB S$ 828 S$ 1,008

iPad

iPad (8th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB S$ 499
S$ 699
128GB S$ 649
S$ 849
iPad (7th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB S$ 449 S$ 649
128GB S$ 599 S$ 799

iPad (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB S$ 449 S$ 649
128GB S$ 599 S$ 799
iPad (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB S$ 468 S$ 668
128GB S$ 618 S$ 818
iPad (4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 478 S$ 658
32GB S$ 728 S$ 908
64GB S$ 870 S$ 1,048
128GB S$ 1,008 S$ 1,188
iPad 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB S$ 468 S$ 638
32GB S$ 658 S$ 828
64GB S$ 788 S$ 958

Fees are in Singapore dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

Learn more about Apple iPad service