iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warrantyAppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use an AppleCare+ incident to replace your iPad if it gets damaged. Each incident has a service fee, as shown below.

iPad model

AppleCare+ fee Out-of-warranty fee
iPad mini, iPad mini 2 S$ 68 S$ 288
iPad mini 3, iPad mini 4 S$ 68 S$ 428
iPad 2, iPad Air, 
iPad 5th generation,
iPad 6th generation
S$ 68 S$ 348
iPad Air 2,  
iPad 4th generation
S$ 68 S$ 428
iPad Pro 9.7-inch S$ 68 S$ 568
iPad Pro (10.5-inch) S$ 68 S$ 668
iPad Pro 12.9-inch, 
iPad Pro (12.9-inch,
2nd generation)
S$ 68 S$ 888

Fees are in Singapore dollars and include GST. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value - Singapore

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

iPad Pro (12.9-inch, 2nd generation)

iPad model

Late fee

Replacement value

iPad Pro (12.9-inch,
2nd generation)
   
64GB S$ 150 S$ 1188
256GB S$ 260 S$ 1408
512GB S$ 410 S$ 1708
iPad Pro (12.9-inch,
2nd generation) Wi-Fi + Cellular
   
64GB S$ 250 S$ 1388
256GB S$ 360 S$ 1608
512GB S$ 510 S$ 1908

iPad Pro (10.5-inch)

iPad model

Late fee

Replacement value

iPad Pro (10.5-inch)    
64GB S$ 150 S$ 968
256GB S$ 260 S$ 1188
512GB S$ 410 S$ 1488
iPad Pro (10.5-inch) Wi-Fi + Cellular    
64GB S$ 250 S$ 1168
256GB S$ 360 S$ 1388
512GB S$ 510 S$ 1688

iPad Pro 12.9-inch

iPad model

Late fee

Replacement value

iPad Pro 12.9-inch

   

32GB

S$ 150 S$ 1188

128GB

S$ 260 S$ 1408

256GB

S$ 410 S$ 1708
iPad Pro 12.9-inch
Wi-Fi + Cellular
   

128GB

S$ 225

S$ 1338

256GB

S$ 275

S$ 1438

iPad Pro 9.7-inch

iPad model

Late fee

Replacement value

iPad Pro 9.7-inch

 

 

32GB

S$ 125

S$ 818

128GB

S$ 180

S$ 928

256GB

S$ 230

S$ 1028

iPad Pro 9.7-inch
Wi-Fi + Cellular
   

32GB

S$ 225

S$ 1018

128GB

S$ 280

S$ 1128

256GB

S$ 330

S$ 1228

iPad mini

iPad mini 4

iPad model

Late fee

Replacement value

iPad mini 4

   

16GB

S$ 50

S$ 528

32GB S$ 70 S$ 568

64GB

S$ 105

S$ 638

128GB

S$ 85

S$ 598

iPad mini 4
Wi-Fi + Cellular
   

16GB

S$ 140

S$ 708

32GB S$ 160 S$ 748

64GB

S$ 195

S$ 818

128GB

S$ 185

S$ 798

iPad mini 3

iPad model

Late fee

Replacement value

iPad mini 3    

16GB

S$ 25

S$ 478

64GB

S$ 80

S$ 588

128GB

S$ 150

S$ 728

iPad mini 3
Wi-Fi + Cellular
   

16GB

S$ 115

S$ 658

64GB

S$ 170

S$ 768

128GB

S$ 240

S$ 908

iPad mini 2

iPad model

Late fee

Replacement value

iPad mini 2    

16GB

S$ 45

S$ 378

32GB

S$ 55

S$ 398

64GB

S$ 130

S$ 548

128GB

S$ 200

S$ 688

iPad mini 2
Wi-Fi + Cellular
   

16GB

S$ 135

S$ 558

32GB

S$ 145

S$ 578

64GB

S$ 220

S$ 728

128GB

S$ 290

S$ 868

iPad mini

iPad model

Late fee

Replacement value

iPad mini    

16GB

S$ 25

S$ 338

32GB

S$ 130 

S$ 548

64GB

S$ 200

S$ 688

iPad mini
Wi-Fi + Cellular
   

16GB

S$ 115

S$ 518

32GB

S$ 220

S$ 728

64GB

S$ 295

S$ 870

iPad Air

iPad Air 2

iPad model

Late fee

Replacement value

iPad Air 2    

16GB

S$ 60

S$ 548

32GB S$ 70 S$ 568

64GB

S$ 115

S$ 658

128GB

S$ 145

S$ 718

iPad Air 2
Wi-Fi + Cellular
   

16GB

S$ 150

S$ 728

32GB S$ 160 S$ 748

64GB

S$ 205

S$ 838

128GB

S$ 235

S$ 898

iPad Air

iPad model

Late fee

Replacement value

iPad Air    

16GB

S$ 65

S$ 478

32GB

S$ 100

S$ 548

64GB

S$ 170

S$ 688

128GB

S$ 240

S$ 828

iPad Air
Wi-Fi + Cellular
   

16GB

S$ 155

S$ 658

32GB

S$ 190

S$ 728

64GB

S$ 260

S$ 868

128GB

S$ 330

S$ 1008

iPad

iPad 6th generation

iPad model

Late fee

Replacement value

iPad 6th generation Wi-Fi    
32GB S$ 75 S$ 498
128GB S$ 150 S$ 648
iPad 6th generation
Wi-Fi + Cellular
   
32GB S$ 175 S$ 698
128GB S$ 250 S$ 848

iPad 5th generation

iPad model

Late fee

Replacement value

iPad 5th generation Wi-Fi    
32GB S$ 60 S$ 468
128GB S$ 135 S$ 618
iPad 5th generation
Wi-Fi + Cellular
   
32GB S$ 160 S$ 668
128GB S$ 235 S$ 818

iPad 4th generation

iPad model

Late fee

Replacement value

iPad 4th generation    

16GB

S$ 25

S$ 478

32GB

S$ 150 

S$ 728

64GB

S$ 221

S$ 870

128GB

S$ 290

S$ 1008

iPad 4th generation
Wi-Fi + Cellular
   

16GB

S$ 115

S$ 658

32GB

S$ 240

S$ 908

64GB

S$ 310

S$ 1048

128GB

S$ 380

S$ 1188

iPad 2

iPad model

Late fee

Replacement value

iPad 2 Wi-Fi    

16GB

S$ 60

S$ 468

32GB

S$ 155

S$ 658

64GB

S$ 220

S$ 788

iPad 2 Wi-Fi + 3G    

16GB

S$ 145

S$ 638

32GB

S$ 240

S$ 828

64GB

S$ 305

S$ 958

Fees are in Singapore dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple iPad service