Use Express Replacement Service for your iPhone
With Express Replacement Service, you get a kit that has your replacement iPhone and everything that you need to send back your original iPhone.
About Express Replacement Service
With Express Replacement Service, Apple sends you a replacement iPhone first – so you don’t have to wait for a repair.
After you get your replacement iPhone, send back your original iPhone right away. Apple must receive your original iPhone within ten days after your replacement has been sent.
Your replacement iPhone is covered by a 90-day service warranty or the remainder of your AppleCare plan (or other original product warranty), whichever is longer.
Find the shipping date of your replacement iPhone
Before you return your original iPhone
Back up your iPhone
Erase your iPhone to delete your personal data and remove it from your Apple Account: in Settings, tap General > Transfer or Reset iPhone, then tap Erase All Content and Settings. You need to enter your Apple Account password to confirm.
Transfer your mobile service to your new iPhone:
If your original iPhone uses a physical SIM card, switch it to your new iPhone or transfer it as an eSIM to your new iPhone.
If your original iPhone uses eSIM, transfer to an eSIM on your new iPhone.
Power down your original iPhone.
Pack your original iPhone
Your Express Replacement Service kit includes everything that you need to pack up and send your original iPhone to Apple — including the smaller white or natural box and larger delivery box that your replacement iPhone arrived in, which you use to pack up your original iPhone and send it to Apple.
Place your iPhone into the smaller white or natural box. Don’t include anything else — such as a phone case, power adapter, USB cable or other accessory. If you include extra items in the box, they won’t be returned.
Put the smaller box into the same larger delivery box that was delivered to you. If there’s a battery sticker pasted on the outside of the box, make sure it’s not covered by tape or a shipping label.
Send your original iPhone to Apple
Your Express Replacement Service package contains a pre-printed DHL Return Air WayBill (AWB). Use this label and the box that your replacement iPhone arrived in to return your original iPhone.
Affix the provided DHL Return AWB to the box, covering the original AWB label completely.
To arrange collection, call DHL Singapore Customer Service: (+65) 6285 8888
Mention that you’re using a pre-paid return service.
Provide your name, company name (Apple), account number and AWB number (found on the DHL Return AWB), contents (electronic product) and number of pieces (1), weight (1 kg), pick-up address and time, and your phone number.
When you give your packaged iPhone to the DHL courier, make sure you get proof of collection to confirm that you’ve returned your original iPhone.
Apple isn’t responsible for any damage during shipping.
