If you can’t download or update apps on your iPhone or iPad

Try this if you're experiencing an issue when you update or download apps from the App Store on your iPhone or iPad.

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

Prioritise the download

From the Home screen, touch and hold the app. From the menu that appears, choose Prioritise Download.

iPhone screen showing an app download menu

Restart your device

Restart your iPhone or iPad, then check if you can download or update apps.

Restart your iPhone

Restart your iPad

If you still can't download or update apps

Contact Apple Support

Published Date: