If screen mirroring or streaming isn't working on your AirPlay-compatible device

Find out what to do if you can't stream content with AirPlay, mirror the screen on your iOS device or Mac to your Apple TV or smart TV, or you're experiencing another issue when using AirPlay.

Try following these steps first

After each step, see if you still need help. 

  1. Make sure your AirPlay-compatible devices are turned on and near each other.
  2. Check the devices are updated to the latest software and are on the same Wi-Fi network. 
  3. Restart the devices you want to use with AirPlay or screen mirroring.
  4. If you’re attempting to stream content to a device you’ve set up in the Home app, make sure the Home Settings are not restricting AirPlay. Open the Home app, tap or click the More button , select Home Settings, then select Speakers & TV to adjust your Home Settings as needed.
  5. If you’re asked to enter a password on your Apple TV, check your Apple TV access restrictions. Alternatively, you may need to adjust your AirPlay password settings.

Still need help?

If you're experiencing another issue when using AirPlay, find out what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app may be using your HomePod,* Apple TV or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task may cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to stream music manually instead.

If you see video but can't hear audio

If you can't hear audio when streaming videos from your iOS device or Mac to your Apple TV, make sure the volume has been turned up and isn't muted on both your iOS device and your television or receiver.

If you're still not able to use AirPlay after trying these steps, contact Apple Support.

*HomePod isn't available in all countries or regions.

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