If you think your Apple ID has been compromised
If you’re concerned that an unauthorised person may have access to your Apple ID, these steps can help you regain control of your account.
Signs that your Apple ID has been compromised
Apple has notified you (notification or email) about account activity that you don’t recognise (for example, if your Apple ID was used to sign in to a device that you don’t recognise or your password was changed but you didn’t change it).
You notice unusual activity, such as messages that you didn’t send, deleted items that you didn’t delete or purchase activity that you don’t recognise.
Your password no longer works, you don’t recognise some or all of your account details, or your device was locked or placed in Lost Mode by someone other than you.
Find out how to recognise and avoid phishing scams
Find out what to do if you see an unfamiliar iTunes Store or App Store charge
Gain control of your Apple ID
If your Apple ID password has been changed by someone else, reset your password.
Go to appleid.apple.com
Check with your email address* provider to make sure you control every email address associated with your Apple ID. If you don’t control an email address, work with your email provider to regain control or use a different email address.
* In China mainland and India, you can use your phone number as your Apple ID
If you can’t reset your Apple ID password or sign in
If you can’t reset your Apple ID password or sign in to appleid.apple.com, go to iforgot.apple.com
Find out more about account recovery
Secure your Apple ID
After you’ve regained control of your Apple ID, follow these instructions to make sure you control all of the Apple IDs signed in to your devices and that your Apple ID is secure.
Know which Apple ID is signed in to your device
To make sure you’ve signed in to Apple IDs that only you control or trust, check the settings on each of your devices.
Open the Settings app on your iPhone, iPad, iPod touch or Apple Watch, or System Settings (or System Preferences) on your Mac.
You should see your name. Tap your name and verify the email address associated with your Apple ID.
On each of your devices, check the settings for services that you’ve signed in to with your Apple ID (including FaceTime, Messages, the iTunes Store and the App Store, Internet Accounts, Mail and Calendar).
Check iCloud for Windows, your HomePod (using the Home app on your iPhone or iPad) and your Apple TV (for iCloud Photos or Home Sharing).
Make sure your Apple ID is secure
If you haven’t already, set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent someone else from accessing your account, even if they know your password.
You should be the only person who knows your password and can sign in with your Apple ID.
If someone you don’t know or don’t trust can sign in with your Apple ID, your account is not secure.
To help keep your Apple ID secure, you should also keep your device secure and protect your device with a passcode. If someone else has your trusted device and knows your passcode, they can reset your Apple ID passcode. Find out how to secure your device if it’s lost or stolen.
Find out more about how to keep your Apple ID secure
