Generate a temporary Support PIN

A Support PIN is a security measure used to verify your identity when you contact Apple Support.

You don't always need a Support PIN (personal identification number). But if Apple Support needs to verify your identity, we might ask you to generate one.

iPhone showing Apple ID options with Sign Out Support PIN magnified

Sign in to get your Support PIN

Sign in to your Apple ID account page

Enter the verification code that is sent to your trusted device. In the bottom-left of the screen, click Support PIN. Then click Generate PIN from the pop-up window.

Your PIN is generated instantly and appears in a pop-up window that also notes when the PIN expires.

When you're prompted, give the four-digit PIN to the Apple Support Advisor you're working with.

You can use the PIN you generate only one time.

iPhone screen showing Answer your security questions to continue prompt

If you're asked to answer your security questions

You don't need to answer your security questions to get a PIN. Just click Get Support PIN. 

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