Use Express Replacement Service for your iPad

With Express Replacement Service, you’ll receive a kit that has your replacement iPad and everything you need to send your original iPad to Apple.

About Express Replacement Service

• With Express Replacement Service, Apple will send you a replacement iPad first – so you don’t have to wait for a repair.

• After you’ve received your replacement iPad, use the same box to send back your original iPad straight away. Apple must receive your original iPad within 10 days after your replacement was sent. Find the dispatch date of your replacement iPad

• Your replacement iPad is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.

Before you return your original iPad

1. Back up your iPad:

   1. Back up with iCloud

   2. Back up with your Mac

   3. Back up with your PC

2. Erase your iPad to delete your personal information and remove it from your Apple Account: in Settings, tap General > Transfer or Reset iPad, then tap Erase All Content and Settings. You will need to enter your Apple Account password to confirm.

3. If you have a Wi-Fi + Cellular iPad model:

   1. If your iPad uses a physical SIM, remove it.

   2. If your iPad uses an eSIM, contact your wireless provider to get a new eSIM for your replacement device or suspend service if needed.

Pack your original iPad

Your Express Replacement Service kit includes everything you need to pack up and send your original iPad to Apple, including the boxes your replacement iPad arrived in – a small box to place your device in and a larger postage box to pack it up.

Don’t include anything else in the box – such as an iPad case, power adapter, cable or other accessory. If you include extra items in the box, they won’t be returned to you.

1. Place your original iPad into the small white or natural box in which your replacement iPad arrived.

2. Put the small box into the same larger postage box that was delivered to you. If there’s a battery sticker pasted on the outside of the box, make sure it’s not covered by tape or a postage label.

Send your original iPad to Apple

Your package contains a pre-printed DHL Return Air WayBill (AWB) label. Use this label and the box that your replacement iPad arrived in to return your original iPad.

1. Attach the provided DHL Return AWB label on the box, covering the original AWB label completely.

2. To arrange collection, call DHL Singapore Customer Service: (+65) 6285 8888

   1. Mention that you're using a pre-paid return service.

   2. Provide your name, company name (Apple), account number and AWB number (found on the DHL Return AWB label), contents (electronic product) and number of pieces (1), weight (1 kg), pick-up address and time, and your phone number.

When you give your packaged iPad to the DHL courier, make sure you get proof of collection to confirm that you’ve returned your original iPad.