How to send your Beats Fit Pro and charging case to Apple for service from Europe

If you need a repair for your Beats Fit Pro, find out how to prepare and return your product to Apple.

Need a different country or region?

Pack your earbuds

1. Place your Beats Fit Pro earbuds into the circular indentation of the product tray. Do not include accessories (such as your ear tips or charging cable). If you include extra items in the box, we will be unable to return them to you.

   

2. Place the lid on the small box.

   

3. Place the small box into the postage box.

   

4. Close the lid of the postage box.

   

5. Seal the box with tape, where present, and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. If a bag is present, insert the box inside the bag. Then apply the postage label on the bag and send it to Apple.* In Norway, if your shipping box was delivered by the national postal service, please return your product via your local national post office using the provided prepaid UPS return label.

   

6. Ask the courier for proof of collection.

Pack your charging case

1. Place your Beats Fit Pro into your charging case, then place the charging case into the small box. Do not include accessories in the box (such as your ear tips or charging cable). If you include extra items, we will be unable to return them to you.

   

2. Close the small box.

   

3. Place the small box into the postage box.

   

4. Close the lid of the postage box.

   

5. Seal the box with tape, where present, and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. If a bag is present, insert the box inside the bag. Then apply the postage label on the bag and send it to Apple.* In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

6. Ask the courier for proof of collection.

Send your Beats Fit Pro to Apple

You’ll receive a kit with everything you need to return your product to Apple. Return your product to Apple using the postage box and bag (where present) you receive from Apple.

1. Package your product. Do not include accessories (such as your ear tips or charging cable). If you include extra items in the package, we will be unable to return them to you.*

2. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

3. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

4. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or to find a drop-off location.

5. Ask the courier for proof of collection.

6. Check that Apple has received your product after a few days.

*Apple is not responsible for any damage sustained during delivery.

Use your Beats Fit Pro

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product where applicable.

Find out how to use your Beats Fit Pro after a service.

© 2023 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.