How to send your PowerBeats Pro earbuds and charging case to Apple using Express Replacement Service from Europe

Find out how to send your PowerBeats Pro earbuds and charging case back to Apple after you’ve received a replacement.

Important: Make sure you return your product so Apple receives it within 10 days of the date your replacement product was dispatched to you by Apple (check your dispatch date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

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The United States and Canada

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Pack your Powerbeats Pro earbuds and charging case

Powerbeats Pro earbuds

1. Place your Powerbeats Pro earbud(s) in the tray inside the small box. Don’t include any accessories with your earbuds (such as your ear tips or charging cable). If you include extra items in the box, we will be unable to return them to you.

   

2. Place the lid on the small box.

   

3. Place the small box into the postage box.

   

4. Seal the box with tape, where present, and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. If a bag is present, insert the box inside the bag. Then apply the postage label on the bag and send it to Apple.* In Norway, if your shipping box was delivered by the national postal service, please your product via your local national post office using the provided prepaid UPS return label.

   

5. Ask the courier for proof of collection.

Powerbeats Pro charging case

1. Place your charging case in the insert inside the small box, then place the lid on the box.

   

2. Put the small box inside the postage box.

   

3. Seal the box with tape, where present, and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. If a bag is present, insert the box inside the bag. Then apply the postage label on the bag and send it to Apple.* In Norway, if your shipping box was delivered by the national postal service, please return your product via your local national post office using the provided prepaid UPS return label.

   

4. Ask the courier for proof of collection.

Send your Powerbeats Pro earbuds and charging case to Apple

You’ll receive a kit that contains everything you need to return your product to Apple. Use the same box you received from Apple to return your original product.

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label. Don’t include any accessories with your earbuds or charging case (such as your ear tips or charging cable). If you include extra items in the box, we will be unable to return them to you.*

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. Check that Apple has received your product after a few days.

Use your Powerbeats Pro earbuds and charging case

Record the serial number of your replacement product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.

Find out how to use your Powerbeats Pro earbuds and charging case after a replacement.