If you can't control your Apple TV with your home cinema or universal remote
Get help using a home cinema or universal remote to control your Apple TV.
Set up your home cinema remote
To set up your home cinema remote to control your Apple TV:
Add your Apple TV to the Home app and make sure you assign it to a room.
Add the remote to the Home app on your iPhone or iPad and make sure you assign it to a room.
After you've added the remote to the Home app, you can use it to control any Apple TV in your home.
If you experience issues with your remote or want to find out more about using your remote to control Apple TV, contact the manufacturer or visit their website.
Get help with your infrared remote
To use an infrared (IR) remote, commonly known as a universal remote, you’ll need to let Apple TV learn the IR signals generated by the remote. Open Settings on your Apple TV. Then go to Remotes and Devices > Learn Remote and follow the onscreen instructions.
If volume control doesn’t work automatically, you can manually program your remote to control volume on your TV. Open Settings on your Apple TV. Then go to Remotes and Devices > Volume Control > Learn New Device and follow the onscreen instructions.
Clear the path between your remote and the front of your TV or receiver. Volume control normally works using the IR sensor* on the front of your equipment.
Make sure HDMI-CEC is turned on
If your TV or receiver supports HDMI-CEC, Apple TV uses the HDMI connection to allow it to be controlled by your TV or receiver remote.
If some features don't work:
Make sure your TV or receiver offers HDMI-CEC support. For help, contact the TV manufacturer or check the manual.
Check that your Apple TV is connected to an HDMI port that supports HDMI-CEC. Check the TV manual to confirm which ports support HDMI-CEC.
Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. As manufacturers often have different names for HDMI-CEC, look for a setting that ends in "Link" or "Sync". Here are some examples:
LG: SimpLink
Philips: EasyLink
Samsung: Anynet+
Sharp: Aquos Link
Sony: BRAVIA Sync
* While volume control usually works using the IR sensor on the front of your TV or receiver, some receivers use HDMI-CEC instead. With volume through HDMI-CEC, you don’t need a clear path between your remote and the front of your receiver.
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