Make a call with Wi-Fi Calling

If you have a Wi-Fi connection in an area with little or no mobile coverage, use Wi-Fi Calling to make or receive a voice phone call.

Turn on Wi-Fi Calling

  1. Open the Settings app.

  2. Tap Cellular.

  3. If your iPhone has multiple SIMs, scroll to the line you want to use with Wi-Fi Calling.

  4. Tap Wi-Fi Calling and turn on Wi-Fi Calling on This Phone.

  5. Tap Enable. You may need to enter or confirm your address for the emergency services.

If Wi-Fi Calling is available, you’ll see "Wi-Fi" in the status bar while viewing Control Centre. Then your calls will use Wi-Fi Calling.

When mobile service is available, your iPhone will use it for emergency calls. If you turn on Wi-Fi Calling and mobile service isn't available, emergency calls may use Wi-Fi Calling. Your device's location may be used to aid response efforts when you make an emergency call, regardless of whether you've enabled Location Services.

An iPhone displaying the Wi-Fi Calling settings screen, with the "Wi-Fi Calling on This iPhone" toggle turned on, and a pop-up dialogue asking to "Enable Wi-Fi Calling?" with "Cancel" and "Enable" buttons.

Add a device to use with Wi-Fi Calling

  1. Make sure that the device that you want to add has the latest version of software.

  2. On your original device, open the Settings app and tap Mobile Data.

  3. If your iPhone has multiple SIMs, tap the line you want to use Wi-Fi Calling.

  4. Tap Wi-Fi Calling and turn on Wi-Fi Calling on This iPhone.

  5. Go back to the previous screen, then tap Calls on Other Devices.

  6. If it's not on, turn on Allow Calls on Other Devices. A list of your eligible devices will appear under Allow Calls On.

  7. Turn on each device that you want to use with Wi-Fi Calling.

    An iPhone showing the Calls on Other Devices screen. Allow Calls on Other Devices is turned on and allowing calls on iPad and MacBook Pro.

Make sure your other devices will accept calls from your iPhone:

  • On your iPad, go to Settings, then Apps and FaceTime. Then turn on Calls from iPhone.

  • On your Mac, open the FaceTime app and choose FaceTime and then Settings (or Preferences). Then turn on Calls from iPhone.

Wi-Fi Calling is enabled automatically for Apple Watch when you turn on Allow Calls on Other Devices.

If you can't add a device:

  • On your iPhone, make sure Wi-Fi Calling and Allow Calls on Other Devices are turned on, and that your device appears under Allow Calls On.

  • Make sure you’re using the same Apple Account for FaceTime and iCloud on your iPhone and your other device.

Make and receive Wi-Fi calls from another device

If your network provider supports Wi-Fi Calling on iCloud-connected devices, you can also make and receive Wi-Fi calls on other devices.

Make sure you’ve signed in to iCloud and FaceTime with the same Apple Account that you use on your iPhone. Also, make sure that your devices have the latest software.

Call from your iPad

  1. If you haven’t yet, add your device to use with Wi-Fi Calling.

  2. Open the FaceTime app.

  3. Tap New FaceTime, enter a contact or phone number, then tap the contact or phone number.

  4. Tap the Audio Call button.

You can also place a call by tapping a phone number in Contacts, Mail, Messages, Safari and other apps.

Call from your Mac

  1. Open the FaceTime app.

  2. Choose FaceTime and then Settings (or Preferences).

  3. Turn on Calls from iPhone.

  4. Make and receive phone calls in FaceTime.

Call from your Apple Watch

  1. In the Phone app, choose a contact.

  2. Tap the Call button.

  3. Select the phone number or email address you want to call.

Remove a device from Wi-Fi Calling

  1. On your iPhone, open the Settings app.

  2. Tap Cellular. If your iPhone has multiple SIMs, tap the line you want to remove from Wi-Fi Calling.

  3. Tap Calls on Other Devices.

  4. In the list of devices, turn off Wi-Fi Calling for the device you want to remove.

If Wi-Fi Calling isn't working

If you can't turn on or use Wi-Fi Calling, verify that your carrier offers Wi-Fi Calling and that your devices have the latest software.

If you're unable to turn on or use Wi-Fi Calling, your device software is up to date, and your network provider supports Wi-Fi Calling, contact your network provider.

If you've contacted your network provider and can’t turn on Wi-Fi Calling or make a Wi-Fi call, follow these steps. Wait two minutes before you go from one step to the next.

  1. Open the Settings app.

  2. Tap Cellular. If your iPhone has multiple SIMs, tap the line you want to use Wi-Fi Calling.

  3. Tap Wi-Fi Calling and make sure that Wi-Fi Calling is on.

  4. Restart your iPhone.

  5. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.

  6. Turn Wi-Fi Calling off and then on again.

  7. Go back to Settings and tap General.

  8. Tap Transfer or Reset iPhone, then tap Reset.

  9. Tap Reset Network Settings.

FaceTime isn’t available in all countries or regions.

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