Use Express Replacement Service for your Apple Watch
With Express Replacement Service, you'll get a kit that has your replacement Apple Watch and everything that you need to send your original Apple Watch to Apple.
With Express Replacement Service, Apple sends you a replacement Apple Watch first – so you don't have to wait for service.
After you get your replacement Apple Watch, use the same box to send back your original Apple Watch straight away. Apple must receive your original Apple Watch within ten days after your replacement was dispatched.
Your replacement Apple Watch is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.
Find the dispatch date of your replacement Apple Watch
Before you return your original Apple Watch
To back up your Apple Watch, unpair it from your iPhone: with your iPhone and Apple Watch close together, open the Apple Watch app on your iPhone. Go to the My Watch tab > All Watches, then tap the Info button next to the watch you want to unpair. Tap Unpair Apple Watch, then tap it again to confirm. If you have a GPS + Cellular model, move your mobile plan.
Remove the band from your Apple Watch. Don't include the band or any other accessories when you send your original Apple Watch to Apple.
Pack your Apple Watch
Your Express Replacement Service kit includes everything you need to pack up and send your original Apple Watch to Apple – including the box that your replacement Apple Watch arrived in, which you'll use to send your original watch to Apple.
When you pack your Apple Watch, don't include anything else in the box – like the watch band or other accessories. If you do, they won’t be returned to you.
Place your original Apple Watch in the smaller insert box, then close the insert's lid. Make sure the screen of your watch faces up.
Place the insert into the larger box, then close it. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Send your Apple Watch to Apple
Your package contains a pre-printed DHL Return Air WayBill (AWB) label. Use this label and the box that your replacement Apple Watch arrived in to return your original Apple Watch.
Affix the provided DHL Return AWB to the box, covering the original AWB label completely.
To arrange collection, call DHL Singapore Customer Service: (+65) 6285 8888
Mention that you're using a pre-paid return service.
Be ready to provide your name, company name (Apple), account number and AWB number (found on the DHL Return AWB), contents (electronic product) and number of pieces (1), weight (1 kg), pick-up address and time, and your phone number.
When you give your packaged Apple Watch to the DHL courier, make sure to get proof of collection to confirm that you've returned your original Apple Watch.
Apple is not responsible for any damage sustained during delivery.
