Use Express Replacement Service for your Beats products

With Express Replacement Service, you get a kit that has your replacement Beats earbuds or headphones and everything that you need to send back your original product.

About Express Replacement Service

• With Express Replacement Service, Apple sends you replacement Beats earbuds or headphones first – so you don't have to wait for a repair.

• After you get your replacement product, use the same box to send back your original Beats product right away. Apple must receive your original product within 10 days after your replacement was sent.

• Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare plan.

Find the dispatch date of your replacement Beats product

Before you return your original Beats product

Remove your Beats product from your Apple Account: In the Find My app, select the Devices tab > your Beats product, then swipe up and tap Remove this Device. Tap Remove to confirm.

Pack your Beats product

When you pack your Beats product, don’t include anything else in the box, including wing tips, ear tips, charging cables or other accessories. If you do, they won’t be returned to you.

Beats earbuds

1. Within the product box, place your earbuds into the indentation in the tray.

2. Place the lid on the product box, then put it in the larger postage box.

3. Close the box. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Beats charging case

1. Within the product box, place your charging case into the indentation in the tray.

2. Place the lid on the product box, then put it in the larger postage box.

3. Close the box. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Beats headphones or earphones

1. Place your headphones or earphones in the bag, then close the bag.

2. Place the bag in the product packaging:

   1. Product box: place the bag in the box and place the lid on it.

   2. Insert: slide the bag under the insert’s protective film, fold down the filmed sides of the insert and fold up the other sides of the insert.

3. Place the product box or insert in the larger postage box, then close the postage box. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Beats Pill

1. If there’s a bag provided, place your Beats Pill in the bag before placing it in the box.

2. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Send your original Beats product to Apple

Your Express Replacement Service package contains a pre-printed DHL Return AWB. Use this label and the box that your replacement Beats product arrived in to return your original product.

1. Attach the provided DHL Return AWB on the box, covering the original AWB label completely.

2. To arrange collection, call DHL Singapore Customer Service: (+65) 6285 8888.

3. Note that you’re using a pre-paid return service.

4. Be ready to provide your name, company name (Apple), account number and AWB number (found on the DHL Return AWB), contents (electronic product) and number of pieces (1), weight (1 kg), pick-up address and time, and your phone number.

When you give your packaged product to the DHL courier, make sure you get proof of collection to confirm that you’ve returned your original Beats product.