Use Express Replacement Service for your AirPods or AirPods Pro
With Express Replacement Service, you’ll receive a kit that has your replacement AirPods or AirPods Pro and everything you need to send your original product to Apple.
About Express Replacement Service
With Express Replacement Service, Apple will send you a replacement product first – so you don’t have to wait for a service.
After you’ve received your replacement product, send back your original product straight away. Apple must receive your original product within 10 days after your replacement was dispatched.
Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.
Find the dispatch date of your replacement product
Due to local legal requirements, Express Replacement Service isn’t available for charging cases.
Before you return your original AirPods or AirPods Pro
Remove your AirPods from your Apple ID: in the Find My app, select the Devices tab > select your AirPods, then swipe up and tap Remove This Device. Tap Remove to confirm.
If you're sending AirPods Pro, remove the ear tips and keep them in a safe place. If you include your ear tips, they won’t be returned.
Pack your original AirPods or AirPods Pro
Your Express Replacement Service kit includes everything you need to pack and send your original product to Apple – including the small box and larger postage box that your replacement product arrived in, which you can use to pack and send your original product back to Apple.
Don’t include anything else in the boxes – such as your ear tips, USB cable, power adapter or other accessory. Additionally, you should only include the AirPods components for which you filed your claim (for example, if you filed your claim for the right earbud, only send the right earbud). If you include extra items in the box, they won’t be returned to you.
Depending on whether you’re sending in one or both earbuds or the charging case, you may not have to follow all steps to pack your original AirPods or AirPods Pro.
For each earbud that you’re sending, slide the stem into the paper tube of the insert, then fold in the top flap.
Put each insert into the small white or natural box in which its replacement arrived.
Put the small box or boxes into the same larger postage box that was delivered to you. If there is a battery sticker pasted on the outside of the postage box, make sure it’s not covered with tape or a postage label.
Send your original product to Apple
Your Express Replacement Service package contains a pre-printed DHL Return Air WayBill (AWB). Use this label and the box your replacement product arrived in to return your original product.
Affix the provided DHL Return AWB to the box, covering the original AWB label completely.
To arrange collection, call DHL Singapore Customer Service: (+65) 6285 8888.
Note that you’re using a pre-paid return service.
Be ready to provide your name, company name (Apple), account number and AWB number (found on the DHL Return AWB), contents (electronic product) and number of pieces (1), weight (1 kg), pick-up address and time, and your phone number.
When you give your packaged product to the DHL courier, make sure you get proof of collection to confirm that you’ve returned your original product.
Apple isn't responsible for any damage during shipping.
