Apple Business Essentials device enrolment errors
When you enrol a device in Apple Business Essentials, you may encounter an alert that prevents you from completing enrolment. Find out how to fix those alerts on your devices.
Try following these steps first
Apple Business Essentials requires iOS 15 or later, or macOS Monterey. Automated Device Enrolment requires macOS Monterey 12.1 or later. Update to the latest version of iOS or the latest version of macOS, and make sure you have an associated subscription.
“Your Apple Account does not support the expected services on this device”
You may see the alert “Your Apple Account does not support the expected services on this device” for these reasons.
The user is not associated with an active employee plan
If you’re enrolling a device, ensure the user is associated with an active employee plan.
If you’re an administrator, find out more about subscription management in the Apple Business Essentials User Guide.
The device is already associated with another user or organisation
If you’ve enrolled the device in Apple Business Essentials with a different user or organisation, erased it locally or removed the profile on the device itself, Apple Business Essentials may not know the device has been removed from management.
If you’re an administrator, make sure the device is no longer associated with that user or organisation:
Go to the Devices tab in the sidebar of the Apple Business Essentials administrator portal.
If you see the user’s device listed, select it.
Select Sign Out.
You have no more available devices on your user plan
This may happen in the following circumstances:
You already have devices associated with your plan. For example, you have a one-device plan and already have one device in management. You can either upgrade your plan or remove one of the devices associated with your plan from management.
You removed devices associated with your plan after 30 days or before 365 days. If the device has been associated with your plan for over 30 days or fewer than 365 days, the device will remain associated with your plan for up to 365 days.
You removed devices from your subscription by erasing them locally or by removing the profile from the device directly. Apple Business Essentials may not know the device was removed from management. If you’re an administrator, go to the Devices tab in the sidebar of the Apple Business Essentials administrator portal. Select the previously enrolled device, if available, that you no longer want associated with the user. Then select Sign Out.
The device is associated with a non-Apple Business Essentials MDM
If the device was purchased for your organisation and is associated with another MDM, an administrator can change it to either Unassigned or Apple Business Essentials in the MDM server before you enrol the device:
Go to the Devices tab in the sidebar of the Apple Business Essentials administrator portal.
Select the device.
Select MDM Server.
Select Apple Business Essentials as the MDM server.
“Apple Account is already signed-in to on this device”
Devices that are being enrolled via Automated Device Enrolment can’t have a personal Apple Account signed in. To enrol, sign out of your personal Apple Account before you sign in to a Managed Apple Account.
Sign out of the existing personal Apple Account on the device, including in apps such as Music and Books.
Find out more
Find out more about signing users out of devices with Apple Business Essentials
Find out how to locate, lock and erase devices with Apple Business Essentials