Apple Watch Service and Support
Learn more about Apple Watch service options, warranty, and pricing.
What are my options for Apple-authorized Apple Watch service?
Make an appointment to bring your Apple Watch to an Apple Authorized Service Provider. Your service technician will advise you of any next steps. If your Apple Watch needs to be replaced, your replacement will have factory settings.
How long will my Apple Watch service take?
Service at your Apple Authorized Service Provider may take approximately 5 business days. Your service provider will give you an estimate. After you request service, you can check the status at any time.
How much will my Apple Watch service cost?
There’s no charge if the issue is covered by the Apple Limited Warranty, AppleCare+, or consumer law. If your issue isn’t covered, or if your product is damaged, you’ll pay an out-of-warranty or service fee.
What if I have AppleCare+ for Apple Watch?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
|Model||AppleCare+ service fee|
|Apple Watch and Apple Nike+||SAR 249|
|Apple Watch Hermès,
Apple Watch Edition
Prices are in Saudi riyal (SAR) and exclude tax. Shipping is included.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Apple Watch serial number.
Get ready for Apple Watch service
Many Apple Watch issues can be resolved by restarting the device. You can also unpair your Apple Watch from your iPhone and then pair it again. Learn how to resolve charging issues.
If you need service, be sure to:
- Charge your Apple Watch
- Unpair your Watch from your iPhone
- Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service and they cannot be returned.
- Make sure you know your Apple ID and password
Service is considered out of warranty when:
- Your Apple Watch is beyond the eligible warranty term.
- Your Apple Watch has an issue that’s not covered under the Apple Limited Warranty or consumer law, such as accidental damage when you don’t have an AppleCare+ plan.
- Your Apple Watch service isn’t covered by an AppleCare+ plan.
In most cases, you’ll pay an out-of-warranty fee. Certain types of damage or unauthorized modifications might require paying the full replacement value fee.
If your Apple Watch has a battery, power, or charging issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we can service your device at no additional cost. If it experiences issues that aren’t covered, or if your battery has worn down from normal use, we can service your device for a fee.
If your Apple Watch display has an issue that’s covered by the Apple Limited Warranty or consumer law, we can service your device at no cost. If you have AppleCare+, damaged glass is subject to an excess fee. If you have no coverage, you will pay a higher out-of-warranty fee.
If you have AppleCare+, it includes accidental damage protection. Coverage does not include cosmetic damage, such as scratches. Each incident has a service fee. AppleCare+ incidents can be used for screen damage. If you don’t have AppleCare+, you’ll pay an out-of-warranty fee. Ask your service provider for an estimate.
The Apple-branded accessories that come in the box with your product may be covered at no additional cost under the Apple Limited Warranty, consumer law, or AppleCare+. Contact Apple or an Apple Authorized Service Provider for service details.
We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.
Genuine Apple Parts are critical to a quality repair. Visit an Apple Authorized Service Provider to make sure you get your product back working the way it should.
Your product warranty
The Apple Limited Warranty covers your Apple Watch and Apple-branded accessories against manufacturing defects for one or two years from the date you bought your product, depending on the model you purchased. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare+ plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
You might have rights under local consumer-protection laws. Learn more about your consumer law rights.
Our guarantee after service
When you receive your Apple Watch, set it up the same way you’d set up a new Apple Watch.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.