Apple Watch Service Answer Center

Learn more about Apple Watch service options, warranty, and pricing.

How do I get my Apple Watch fixed?

Contact an Apple Authorized Service Provider. They can arrange to send your Apple Watch to an Apple Repair Center. 

Be sure to unpair your Apple Watch from your iPhone before you get service. After we receive your Apple Watch, we’ll repair or replace it as soon as possible. If you have a gold Apple Watch Edition, contact Apple.

Start a service request
Read more Apple support articles
Identify your Apple Watch model
Find your product’s serial number

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, the price depends on the type of service. Ask your service technician for an estimate.

If you have AppleCare+ for Apple Watch and use an incident of accidental damage, you'll pay a service fee to replace your product, as shown below. AppleCare+ incidents can be used for screen damage.

Model AppleCare+ service fee
Apple Watch and Apple Nike+ SAR 249

Prices are in Saudi riyal (SAR) and exclude tax. Shipping is included.

Learn more about AppleCare+
Check your warranty status

How long will it take?

Source

Approximate time

Bring to an Apple Authorized Service Provider

Ask your service representative

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

The Apple Limited Warranty covers your product against manufacturing defects beginning on the original purchase date, and the warranty period varies by model. The chart below shows your Apple Watch model’s warranty period. Our warranty is in addition to rights provided by consumer law.

Model Warranty period
Apple Watch (Aluminum),
Apple Watch (Stainless Steel),
Apple Watch Nike+
One year
Apple Watch accessories One year

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Out-of-warranty service

Service is considered out of warranty when:

  • Your Apple Watch is beyond the eligible warranty term
  • Your Apple Watch has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
  • Your Apple Watch service isn’t covered by AppleCare+.

We might be able to fix or replace your Apple Watch for an out-of-warranty fee. Your replacement Apple Watch will have factory settings and will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

Read the Apple Limited Warranty

Can I buy additional coverage for my Apple Watch?

AppleCare+ gives you expert technical support and additional hardware coverage beginning on the original purchase date of your Apple Watch, and the coverage period varies by model. The chart below shows your Apple Watch model’s coverage period under AppleCare+. 

Model AppleCare+
Apple Watch (Aluminum),
Apple Watch (Stainless Steel),
Apple Watch Nike+
Up to two years

Learn more about AppleCare+

Battery service

If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service it at no additional cost.  Our warranty doesn’t cover batteries that wear down from normal use.

If your Apple Watch battery holds 80 percent or less of its original battery capacity and it’s covered by AppleCare+, you can get Apple Watch battery service for no additional charge. If your Apple Watch isn't covered, we can service or replace it for a fee.

Get help charging your battery
Learn how to preserve battery life

Screen damage

Accidental damage isn't covered by Apple Warranty. The out-of-warranty cost to replace an Apple Watch with an accidentally damaged screen depends on your Apple Watch model. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

If you have AppleCare+, it covers up to two incidents of accidental damage. Coverage does not include cosmetic damage, such as scratches. Each incident has a service fee. AppleCare+ incidents can be used for screen damage. If you don’t have AppleCare+, you’ll pay an out-of-warranty fee. Ask your service provider for an estimate.

Find an Apple Authorized Service Provider

Apple accessories

Apple-branded accessories are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by AppleCare+.

We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.

Read the Apple Limited Warranty for accessories
Contact Apple support
Find an Apple Authorized Service Provider

Get ready for Apple Watch service

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

After service

When you receive your Apple Watch, set it up the same way you’d set up a new Apple Watch.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ coverage, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Set up your Apple Watch